Franklin Portillo

Key Skills:

• Accurate with Repair Orders: Ensuring precise documentation and order completion.
• Vehicle Service Knowledge: Familiar with a wide range of vehicle maintenance and repair services.
• Patience: Approaching tasks and customers with care and attention, ensuring high-quality service.
• Motivated: Driven to complete tasks efficiently and exceed performance goals.
• Fast Learner: Quickly mastering new processes, technologies, and tools related to vehicle maintenance.
• Top Performer: Consistently recognized for high performance and achieving company standards.

• Managed stocking and organization of merchandise, ensuring accurate product placement and inventory control.
• Handled incoming shipments, including lifting boxes up to 60 lbs, and ensured goods were processed efficiently.
• Answered customer inquiries over the phone and in person, providing helpful and accurate information.
• Contributed to sales by assisting customers with product selection and demonstrating features.
• Took pride in handling all merchandise with care to maintain the quality and presentation of products.
• Assisted with visual aspects of the store, contributing to attractive and organized displays.
• Worked 8-12 hour shifts consistently, maintaining focus and energy during extended hours.
• Played a key role in training new team members, providing support and guidance to ensure smooth onboarding.
• Fostered a positive, can-do attitude, even during busy or challenging days, helping to maintain team morale and customer satisfaction.

• Delivered exceptional customer service in the front of house, ensuring a positive and welcoming environment for all patrons.
• Gained hands-on experience in both the hot side and cold side food production, assisting with meal preparation and ensuring food quality and safety standards.
• Assisted in raw food production, adhering to strict health and safety guidelines.
• Responsible for stocking ingredients and supplies, ensuring the kitchen was always fully stocked and organized.
• Consistently worked 4-6 shifts weekly while maintaining full-time student status, showcasing strong time management and work ethic.
• Promoted to Team Leader, overseeing daily operations and ensuring smooth teamwork in both the kitchen and front of house.
• Trained new team members, provided mentorship, and supported their professional growth, contributing to a cohesive and effective team.
• Known for a friendly, approachable personality, making lasting connections with customers and team members alike.