SHERMAN HENDERSON

Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Resolved and Escalated issues using de-escalation techniques, ensuring safe and positive outcomes for clients and staff.

• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Developed and Implemented operational strategies to improve site safety protocols and efficiency.

• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.