Michael Triolo
Raleigh,United States
Summary
Talented leader bringing a strong record of accomplishment in building successful brands and products in the technology industry. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Franchise Owner
NerdsToGo Computer Service
09.2020 - Current
- Franchise owner and founder of new location
- Established strong relationships with local businesses to foster community support and drive traffic to the franchise location.
- Increased business with improved marketing and customer service strategies, resulting in 50% year over year revenue growth
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
Aircraft Sales Executive
Hartsfield National Aircraft
11.2019 - 04.2020
- Aircraft acquisition and sales executive specializing in turboprops and light jet markets.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Flight Instructor
Freedom Aviation, Inc.
03.2017 - 03.2019
- Professional flight instructor with real world airline experience.
- Enhanced overall student satisfaction with tailored instruction methods, addressing individual learning needs and preferences.
Realtor
Mickey Herzing Team - Mark A Dalton Company, Realtors
08.2017 - 02.2019
- Licensed Real Estate agent representing buyers and sellers.
Executive Partner
Vertikal6 (formerly Atrion SMB)
08.2010 - 04.2016
- Top performing Sales Executive, Technology Consultant and Partner of rapidly growing technology managed services and integration firm.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Established team of motivated and highly skilled employees to help run business.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Owner /Executive Board Member
RhodeOne Technology Solutions
09.2007 - 04.2016
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
Captain ERJ-145
ExpressJet Airlines
11.2000 - 08.2007
- Acted as Pilot in Command on a ERJ-145 regional jet for Continental Express.
Flight Instructor
Lincoln Flight Center
06.1999 - 11.2000
- Primary and advanced flight instructor at part 61 Flight school.
Airport Operations Specialist
Rhode Island Airport Corporation
01.1998 - 06.1999
- Responsible for day to day operations of TF Green (PVD) airport.
Education
Aviation Management - Airline/Commercial/Professional Pilot and Flight Crew
Daniel Webster College
01.1996
Skills
- New Business Development
- Account Management
- Brand Compliance
- Operations Management
- Relationship Building
- Customer Relations
Certification
- ERJ-145 Type Rating
- ATP - Multiengine
Timeline
Franchise Owner
NerdsToGo Computer Service
09.2020 - Current
Aircraft Sales Executive
Hartsfield National Aircraft
11.2019 - 04.2020
Realtor
Mickey Herzing Team - Mark A Dalton Company, Realtors
08.2017 - 02.2019
Flight Instructor
Freedom Aviation, Inc.
03.2017 - 03.2019
Executive Partner
Vertikal6 (formerly Atrion SMB)
08.2010 - 04.2016
Owner /Executive Board Member
RhodeOne Technology Solutions
09.2007 - 04.2016
Captain ERJ-145
ExpressJet Airlines
11.2000 - 08.2007
Flight Instructor
Lincoln Flight Center
06.1999 - 11.2000
Airport Operations Specialist
Rhode Island Airport Corporation
01.1998 - 06.1999
Aviation Management - Airline/Commercial/Professional Pilot and Flight Crew
Daniel Webster College