Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Trones

Madison

Summary

Dynamic professional with a strong work ethic and integrity. Experienced in security and customer service roles at Overland Security Services and Bomar Security. Proven ability to enhance safety through vigilant patrol operations and excellent report writing. Recognized for superior customer service, attention to detail, fostering positive relationships, and ensuring a welcoming environment.


Overview

25
25
years of professional experience

Work History

Cashier

Goodwill Easter Seals
02.2021 - 09.2024
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
  • Maintained clean and organized checkout area, promoting a welcoming environment for customers.
  • Resolved customer complaints effectively, maintaining high levels of service and loyalty among patrons.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise throughout store while waiting for assist customers at the checkout lanes
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with merchandise.

Day Laborer

Hire Quest Direct
12.2016 - 01.2021
  • Maintained cleanliness and organization of work areas to promote safety standards.
  • Collaborated with team members to complete projects within designated timeframes.
  • Demonstrated adaptability by quickly learning new tasks and adjusting to changing project needs.
  • Contributed to successful harvesting projects through proper use of tools and techniques.
  • Collaborated effectively with diverse teams on various construction projects ensuring clear communication and a strong work ethic.
  • Ensured timely completion of tasks by following directions from supervisors and adapting to changing priorities.
  • Promoted project progress by working closely with team members, sharing knowledge of best practices for each task at hand.
  • Completed drywall installations with attention to detail, resulting in professional finishes that met or exceeded client expectations.
  • Improved construction project efficiency by assisting in the preparation, maintenance, and clean-up of work sites.
  • Performed general housekeeping and cleaning tasks.

Day Laborer

Hire Quest Direct
06.2011 - 08.2016
  • Operated various tools and equipment to perform physical labor tasks efficiently.
  • Maintained safe working environments by adhering to safety guidelines and promptly reporting hazards to management.
  • Helped maintain clean public spaces by performing tasks such as snow & trash removal
  • Performed general housekeeping and cleaning tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Demonstrated adaptability by quickly learning new tasks and adjusting to changing project needs.
  • Ensured timely completion of tasks by following directions from supervisors and adapting to changing priorities.

Security Officer

Overland Security Services
09.2008 - 05.2011
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and address potential security risks.
  • Maintained accurate records of daily activities, incidents, and observations in reports.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Decreased instances of theft, vandalism, and trespassing by acting as a deterrent and through diligent observation and reporting suspicious activities.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, and investigated disturbances
  • Investigated suspicious activities and persons to maintain security of premises.

Security Officer

Bomar Security & Investigation
01.2000 - 12.2008
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms and investigated disturbances
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular mobile patrols to identify and address potential security risks.
  • Maintained accurate records of daily activities, incidents, and observations in reports.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Education

Williston High School
Williston, ND
05-1987

Skills

  • Strong Work ethic and integrity
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Report writing and attention to detail
  • CCTV monitoring and Patrol Operations
  • Superior customer service and cash handling
  • Complex Problem-solving
  • Military experience
  • Access control and Alarm monitoring
  • Workplace safety

Timeline

Cashier

Goodwill Easter Seals
02.2021 - 09.2024

Day Laborer

Hire Quest Direct
12.2016 - 01.2021

Day Laborer

Hire Quest Direct
06.2011 - 08.2016

Security Officer

Overland Security Services
09.2008 - 05.2011

Security Officer

Bomar Security & Investigation
01.2000 - 12.2008

Williston High School

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Michael Trones