Michael Tucker

Jetway instructor and mentor at the gates lobby and baggage Service with new hire or return to work employees. Built positive relationships with customers by providing exceptional customer service.

Coach and mentored employees by offering constructive feedback and taking interest in long-term career growth. Mentored new sales team members on company standards, customer service techniques and effective sales strategies. Managed cash register operations using POS system, including processing sales and returns. Engaged shoppers, providing assistance and information on merchandise and product features. Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment. Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic. Exceeded department expectations for productivity and accuracy levels. Trained and developed new team members to improve product knowledge and selling abilities. Achieved sales targets regularly to enable sustained growth.

Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Recruited and hired individuals demonstrating passion, dedication and added value to team. Trained, managed and motivated employees to promote professional skill development. Led team of 30 employees in all operations including sales, scheduling, service, and office functionsAssessed, optimized and elevated operations to target current and expected demands. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Met operational objectives by establishing qualified staff, promoting adherence to quality regulations and providing outstanding customer service. Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising. Generated daily operational and sales reports for corrective action or continuous improvement. Adhered to operational schedules by monitoring daily, weekly, and period performance indicators.L. Oversaw inventory management through cycle counts, audits and shrinkage control. Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.