Michael Tukes
Macon,GA
Summary
Accomplished Finance Data Analyst at GEICO, adept in database programming and SQL, with a proven track record of automating data processes to cut costs. Excelled in workforce management, enhancing operational efficiency by overhauling KPI monitoring systems. Demonstrates exceptional data analysis and team development skills, driving significant business insights and performance improvements. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
15
15
years of professional experience
Work History
Finance Data Analyst
GEICO
11.2022 - 05.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Power BI dashboards to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Reduced operating costs by automating manual data processes using scripting languages such as SAS and SQL.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Workforce Coordinator
GEICO
02.2019 - 11.2022
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Supported managers in conducting performance appraisals, providing guidance on setting goals and delivering constructive feedback to employees.
- Managed overtime, shift swaps, breaks and PTO requests.
Medical Bill Reviewer
GEICO
01.2017 - 02.2019
- Maintained strong attention to detail while reviewing numerous claim documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Reviewed bills submitted on multi-million dollar claims for appropriate billing and payment.
Claims Service Representative
GEICO
07.2014 - 01.2017
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Investigated accidents or incidents to determine cause and extent of damages.
- Followed up with customers on unresolved issues.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Supported team members by sharing expertise and knowledge, fostering collaboration within the department.
Accounts Receivable Clerk
GEICO
07.2011 - 07.2014
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Insurance Sales Representative
GEICO
02.2010 - 07.2011
- Sold auto and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Generated sales by recommending policies and add-ons.
Mail Room Clerk
GEICO
12.2008 - 02.2010
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
Education
Bachelor of Science - Supply Chain Management And Logistics
Georgia Military College - Milledgeville
Milledgeville, GA03.2025
Associate of Science - Business Administration
Georgia Military College - Milledgeville
Milledgeville, GA05.2020
Skills
- Data Visualization and Presentations
- Database Programming and SQL
- Data Analysis
- Excel Functions
- Data Cleaning
- Microsoft Power Platforms
- Managing schedules
- Workforce Management
- KPI Monitoring
- Lean Six Sigma
- Onboarding, Training, and Development
- Invoice Processing
Veterans Golf Association Member
Supports veterans and family members who are transitioning back into civilian life.
Timeline
Finance Data Analyst
GEICO
11.2022 - 05.2024
Workforce Coordinator
GEICO
02.2019 - 11.2022
Medical Bill Reviewer
GEICO
01.2017 - 02.2019
Claims Service Representative
GEICO
07.2014 - 01.2017
Accounts Receivable Clerk
GEICO
07.2011 - 07.2014
Insurance Sales Representative
GEICO
02.2010 - 07.2011
Mail Room Clerk
GEICO
12.2008 - 02.2010
Bachelor of Science - Supply Chain Management And Logistics
Georgia Military College - Milledgeville
Associate of Science - Business Administration
Georgia Military College - Milledgeville