Michael Turcotte

• Directed daily operations to ensure optimal animal welfare and maintain facility integrity.
• Developed and implemented training programs for staff on pet handling and customer service protocols.
• Oversaw scheduling and staffing to optimize kennel utilization and enhance service delivery.
• Established relationships with local veterinarians to provide comprehensive health care for animals.

• Mentored team members on best practices, fostering a collaborative environment that promoted professional development.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Developed strategic business plans to enhance service offerings and customer satisfaction.
• Implemented training programs to enhance employee skills and improve operational efficiency.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored 34 new personnel hired to fulfill various roles.
• Provided in-house training to new employees concerning maintenance of standardized training approaches.
• Recruited, trained and mentored new trainers.
• Developed and improved training courses to increase staff performance and overall training effectiveness.
• Provided virtual dog training courses during Covid.

Coordinated training for new hires to impart information about company policies, requirements and performance strategies.

• Established mission and vision for nonprofit, focusing on animal welfare and community engagement.
• Developed strategic partnerships with local businesses to enhance fundraising efforts and community outreach.
• Led volunteer recruitment and training initiatives, fostering a dedicated team to support organizational goals.
• Implemented efficient operational processes to improve animal care and adoption procedures within the organization.
• Coordinated fundraising events, increasing community awareness and support for rescue initiatives.
• Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

• Established efficient operational processes to enhance franchise productivity and customer satisfaction.
• Developed comprehensive training programs for new staff, ensuring consistent service delivery across locations.
• Implemented marketing strategies that increased brand visibility and attracted new customers to the franchise.
• Managed inventory systems, optimizing stock levels to reduce waste and improve cost efficiency.
• Oversaw financial planning, budgeting, and expense management to ensure profitability of franchise operations.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
• Oversaw payroll, business planning and marketing for franchise operations.
• Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
• Recruited and developed successful leadership staff to handle day-to-day business operations.
• Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
• Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
• Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
• Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
• Increased franchise revenue by implementing innovative marketing strategies and promotional events.
• Trained and guided team members to maintain high productivity and performance metrics.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Managed day-to-day business operations.

• Led regional service operations, ensuring compliance with quality standards and customer satisfaction.
• Developed training programs to enhance team skills and improve service delivery efficiency.
• Oversaw the implementation of new service technologies, enhancing productivity across multiple locations.
• Mentored staff on best practices, fostering a culture of continuous improvement in service excellence.
• Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
• Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
• Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
• Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
• Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
• Enhanced regional service performance by implementing effective management strategies and streamlining processes.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Led franchise operations, ensuring compliance with corporate standards and policies.
• Mentored junior managers, fostering professional development and promoting leadership skills.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment.