Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michael Turcotte

Dennis,MA

Summary

Dynamic leader with a proven track record at The Happy Retriever, excelling in staff training and development while enhancing customer satisfaction. Skilled in operations oversight and inventory management, I fostered a collaborative team environment, achieving significant business growth through strategic planning and exceptional service.

Overview

2025
2025
years of professional experience

Work History

Owner/Operator

Meadowland Kennels
Saint Albans, Maine
05.2019 - 01.2025
  • Directed daily operations to ensure optimal animal welfare and maintain facility integrity.
  • Developed and implemented training programs for staff on pet handling and customer service protocols.
  • Oversaw scheduling and staffing to optimize kennel utilization and enhance service delivery.
  • Established relationships with local veterinarians to provide comprehensive health care for animals.

Owner, Founder, Head Trainer

The Happy Retriever
Holliston, MA
05.2011 - 01.2025
  • Mentored team members on best practices, fostering a collaborative environment that promoted professional development.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed strategic business plans to enhance service offerings and customer satisfaction.
  • Implemented training programs to enhance employee skills and improve operational efficiency.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Trained and mentored 34 new personnel hired to fulfill various roles.
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Recruited, trained and mentored new trainers.
  • Developed and improved training courses to increase staff performance and overall training effectiveness.
  • Provided virtual dog training courses during Covid.

Coordinated training for new hires to impart information about company policies, requirements and performance strategies.

Founder , Head of the Board, Trainer.

Pennies Pals Dog Rescue, Nonprofit.
Saint Albans, ME
07.2020 - 01.2024
  • Established mission and vision for nonprofit, focusing on animal welfare and community engagement.
  • Developed strategic partnerships with local businesses to enhance fundraising efforts and community outreach.
  • Led volunteer recruitment and training initiatives, fostering a dedicated team to support organizational goals.
  • Implemented efficient operational processes to improve animal care and adoption procedures within the organization.
  • Coordinated fundraising events, increasing community awareness and support for rescue initiatives.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.

Franchise Owner

One Stop VAC Shop DBA Aerus Electrolux
Wellesley, MA
03.2001 - 01.2011
  • Established efficient operational processes to enhance franchise productivity and customer satisfaction.
  • Developed comprehensive training programs for new staff, ensuring consistent service delivery across locations.
  • Implemented marketing strategies that increased brand visibility and attracted new customers to the franchise.
  • Managed inventory systems, optimizing stock levels to reduce waste and improve cost efficiency.
  • Oversaw financial planning, budgeting, and expense management to ensure profitability of franchise operations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
  • Recruited and developed successful leadership staff to handle day-to-day business operations.
  • Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed day-to-day business operations.

Regional Service Manager

Aerus Electrolux
Framingham, MA
02.1998 - 01.2011
  • Led regional service operations, ensuring compliance with quality standards and customer satisfaction.
  • Developed training programs to enhance team skills and improve service delivery efficiency.
  • Oversaw the implementation of new service technologies, enhancing productivity across multiple locations.
  • Mentored staff on best practices, fostering a culture of continuous improvement in service excellence.
  • Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
  • Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
  • Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
  • Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
  • Conducted regular site visits to ensure alignment with corporate objectives and adherence to best practices in all aspects of regional operations.
  • Enhanced regional service performance by implementing effective management strategies and streamlining processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Franchise Manager

Jiffy Lube Corporation
Norwood, MA
08.1992 - 01.1994
  • Led franchise operations, ensuring compliance with corporate standards and policies.
  • Mentored junior managers, fostering professional development and promoting leadership skills.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment.

Wholesale Car Manager

Admiral Pontiac GMC and Oldsmobile
Newburyport, MA
1984 - 1992

Education

High School Diploma -

Milford High School
Milford MA

Certified Dog Trainer - Dog Behavior And Training

Penn Foster Career School
Scranton, PA

No Degree - Many Training Courses in Automotive Repair.

General Motors Training Center
Norwood, MA

Certified Dog Trainer -

Animal Behavior College

No Degree - I Had To Take This Corse To Work With Police K9

Plymouth County Sheriffs Department
Plymouth, MA

Skills

  • Staff training and development
  • Operations oversight
  • Inventory management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Equipment operation
  • Vehicle maintenance
  • Time management
  • Attention to detail
  • Private lesson instruction
  • Prong collar training
  • Puppy classes
  • Behavior modification
  • Obedience training
  • Positive reinforcement training
  • Group class instruction
  • Canine nutrition awareness
  • Maintenance and repairs
  • Hand and power tools
  • Auto repair
  • explosives and narcotic detection
  • Protection dog sports
  • Landscaping
  • electrical-repair
  • home renovations
  • Small engine repairs
  • caretaker
  • therap

Interests

  • Camping
  • Animal Care
  • I enjoy cooking for friends and family gatherings
  • Outdoor Recreation
  • fishing
  • Shooting sports

plant and water a fellow

Timeline

Founder , Head of the Board, Trainer.

Pennies Pals Dog Rescue, Nonprofit.
07.2020 - 01.2024

Owner/Operator

Meadowland Kennels
05.2019 - 01.2025

Owner, Founder, Head Trainer

The Happy Retriever
05.2011 - 01.2025

Franchise Owner

One Stop VAC Shop DBA Aerus Electrolux
03.2001 - 01.2011

Regional Service Manager

Aerus Electrolux
02.1998 - 01.2011

Franchise Manager

Jiffy Lube Corporation
08.1992 - 01.1994

Wholesale Car Manager

Admiral Pontiac GMC and Oldsmobile
1984 - 1992

High School Diploma -

Milford High School

Certified Dog Trainer - Dog Behavior And Training

Penn Foster Career School

No Degree - Many Training Courses in Automotive Repair.

General Motors Training Center

Certified Dog Trainer -

Animal Behavior College

No Degree - I Had To Take This Corse To Work With Police K9

Plymouth County Sheriffs Department
Michael Turcotte