Michael Turner
Charlotte,NC
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Able to handle customers patiently and professionally during stressful situations with excellent verbal and listening skills. Well-versed in handling incoming and outgoing calls and processing information quickly. Immense training and a unique set of skills that allow adaptability in any workplace environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Police Officer
Charlotte Mecklenburg Police Department
Charlotte, NC
10.2023 - 02.2026
- Enforced traffic laws and regulations to ensure public safety and reduce violations.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Collaborated with community members to foster trust and improve crime prevention strategies.
- Responded promptly to emergency calls, assessing situations and providing necessary support.
- Working closely with Vice & Narcotics units as well as occasional Federal Law Enforcement Agencies to assist in furthering investigations.
- Assisted in martial arts related defensive tactics training for Newer Officers. Not only in the City of Charlotte but also nationwide assisting with the training cadre for companies of the likes of EFC (Effective Fitness Combative's) as well as Blu Bearing Solutions.
- Well versed in report writing, obtaining important and crucial information while having a natural ability to filter the unnecessary details related to the case at hand. Incredible ability to calm someone down who is going through a crisis in order to obtain a clear picture as to what exactly happened as well as help them find a solution after the fact.
Supervising Agent
American Income Life Insurance Company
Portland, ME
09.2022 - 04.2023
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Train new agents on presenting the products to the customers.
Vehicle Exchange Manager
West Herr Toyota
Buffalo, NY
06.2021 - 09.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Scheduled appraisal appointments for customers vehicles with the intention of buying their current vehicle from them and immediately selling them another vehicle.
Real Estate Agent /Property Manager
Century 21 Turner Brokers
Lakewood, NY
08.2008 - 09.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Followed up on delinquent tenants and coordinated collection procedures as well as serve eviction notices.
- Sell houses representing both buyers and sellers.
- Create lists of various options to buy for clients after gathering their financial information.
- Drive clients around town to tour various options for their next home.
Aviation Ordnanceman
United States Navy
Coronado, CA
04.2020 - 03.2021
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Inspected, assembled and tested aviation ammunition.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Stand watch to secure important equipment.
- Temporary assigned duties to Security Forces, Galley Staff, & Maintenance Crew in the Hangar Bay aboard the USS Carl Vinson as well.
Brewery Assistant
Ellicottville Brewing Company
Ellicottville, NY
09.2013 - 04.2020
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Gave tours of the brewery to bachelor & bachelorette parties on the weekends during ski season.
- Package, bottle, and assemble various keg & 24 pack orders on pallets for delivery.
- Load Semi Trucks for delivery.
- Organize parties for various holiday weekends and fundraisers.
Education
High School Diploma -
Southwestern High School
West Ellicott, NY06.2012
Skills
- Business Correspondence
- Problem-Solving Skills
- Lease Drafting
- Business Development
- Personnel Recruitment
- Supervising Employees
- Critical Thinking
- Ability to Learn Quickly
- Time Management
- Customer Service
- Client Rapport-Building
- Contract Negotiation Expertise
- Public Speaking
- Product Sales
- New Agent Training
- Professional Networking
- Closing Sales
- Cold Calling
- Agent Support
- Clear Communication
- Investment Properties
- Supervision
- Martial Arts
- Multitasking
- Managing Logistics
- Handling Objections
- Report writing
- Integrity and honesty
Certification
- Licensed Life Insurance Producer in the following states: Maine, Pennsylvania, Ohio, West Virginia, North Carolina, Florida, and Texas.
- Licensed Real Estate agent in the state of New York.
Timeline
Police Officer
Charlotte Mecklenburg Police Department
10.2023 - 02.2026
Supervising Agent
American Income Life Insurance Company
09.2022 - 04.2023
Vehicle Exchange Manager
West Herr Toyota
06.2021 - 09.2022
Aviation Ordnanceman
United States Navy
04.2020 - 03.2021
Brewery Assistant
Ellicottville Brewing Company
09.2013 - 04.2020
Real Estate Agent /Property Manager
Century 21 Turner Brokers
08.2008 - 09.2022
High School Diploma -
Southwestern High School