Michael Underwood
Maryville,TN
Summary
I am currently a Blender with over 5 years of experience in the Quality Control Department at Pepsi, with a total 17 years with the company. Utilizing GMP's I am dedicated in making high quality and safe products. Detail-oriented Quality Control Technician with expertise in GMP, quality control processes, and operational safety. Proven ability to maintain high standards and troubleshoot effectively, ensuring compliance and efficiency in production.
Overview
33
33
years of professional experience
Work History
Quality Control Technician
PepsiCo
Knoxville, TN
03.2016 - Current
- Produce Pepsi, Mountain Dew, Dr Pepper, Crush, Dole, and Bubly products.
- Blended raw materials to produce syrup for the filling process
- Maintained thorough and accurate production records to achieve or exceed regulatory and internal standards.
- Checked quality of mixed products at specific intervals in production process.
- Troubleshoot and repair minor issues
- Perform CIP's on blend tanks and filler machines
- Operated filler machine
- AIB and FDA ready everyday
Sales Representative
PepsiCo
Knoxville, TN
12.2003 - 03.2016
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Created and implemented store displays, promoting sales and growth.
- Monitored customer order process and addressed customer issues.
Assistant Store Manager
Food City/Winn-Dixie
Maryville, TN
09.1992 - 12.2003
- Started at Winn-Dixie in 1992 and moved my way up to Assistant Manager after College
- Food City bought 7 Winn-Dixie locations in 1999
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and vendor relations.
Education
Associate of Applied Science - Management
Pellissippi State Community College
Knoxville, TN05.1999
Skills
- Good Manufacturing Practices (GMP)
- Titration
- Laboratory Equipment
- Forklift Operation (Electric)
- Inventory Control
- Operational Safety
- Quality Control Processes
- Troubleshooting, Testing, and Diagnostics
- SAP
- HPLC
Timeline
Quality Control Technician
PepsiCo
03.2016 - Current
Sales Representative
PepsiCo
12.2003 - 03.2016
Assistant Store Manager
Food City/Winn-Dixie
09.1992 - 12.2003
Associate of Applied Science - Management
Pellissippi State Community College