Michael Usilton
Kitchen Concepts Plus
Seaford,DE
12
years of professional experience
Experienced design and sales professional with strengths in CAD drafting, layout design, and customer-focused solutions. Known for accurate measurements, tailored recommendations, and smooth project handoff.
Almost 15 years of Top Producing in multiple different Sales Environments.
Work History
Designer & Sales
5 Months- Assisted customers with cabinet selections, finishes, and hardware options during showroom consultations.
- Reviewed project specifications to align designs with budget, style, and functional requirements.
- Prepared detailed quotes and revision updates for sales and installation teams.
- Produced kitchen layout drawings using design software and verified measurements for accuracy.
- Coordinated with vendors to confirm product availability, lead times, and order details.
- Updated design files and documentation to maintain organized project records.
- Adapted plans quickly based on client feedback and site measurement changes.
- Supported installation readiness by resolving design discrepancies before project handoff.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
Design Consultant
1 Year 4 Months- Conducted in-home consultations to assess remodel needs and recommend tailored shower and bath solutions.
- Presented product options, design features, and financing details to guide customer decision-making in One-Call- Close environment.
- Resolved customer questions during consultations, ensuring clear expectations and smooth next steps.
- Followed consultative sales process to identify needs and convert appointments into closed projects.
- Explained product benefits, materials, and customization options to build customer confidence.
- Collaborated with installation and sales teams to align designs with project requirements.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Measured spaces accurately to support precise quotes and installation planning.
- Documented consultation details in CRM systems to maintain organized customer records.
Designer & Sales
2 Years 7 Months- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Analyzed user behavior and feedback to optimize design and user experience.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
Executive Sales Representative
7 Years 1 Month- Led consultative sales conversations to match wireless solutions with customer needs and service preferences.
- Advised customers on device features, rate plans, and accessory options to drive informed purchasing decisions.
- Managed account reviews to identify upgrade opportunities, retention risks, and cross-sell potential.
- Processed activations, upgrades, and service changes accurately using CRM and order management systems.
- Resolved billing, coverage, and device issues while maintaining strong customer satisfaction and trust.
- Trained sales teammates on product knowledge, objection handling, and effective closing techniques.
- Coordinated with support teams to complete complex service requests and streamline customer resolution.
- Analyzed sales performance trends to refine outreach, improve conversion quality, and strengthen customer retention.
- Improved customer satisfaction by providing consistent follow-up and addressing concerns promptly.
Education
High School Diploma
Skills
Teamwork skills
Layout design
Concept development
Computer literate
CAD drafting
Adobe creative suite
Design research
Project management
Superb eye for detail
Tech-Savvy
Visual communication
Creative design layouts
Video editing
Strong sales skills
Telephone and email etiquette
Verbal and written communication
Outbound calling
Cold calling expertise
CRM proficiency
Lead generation
Sales pipeline management
Targeted outreach
Sales process streamlining
Social media prospecting
Timeline
Designer & Sales
Kitchen Concepts Plus
05.2026 - CurrentRead More
Design Consultant
West Shore Home
01.2025 - 05.2026Read More
Designer & Sales
Solid Image Inc
08.2022 - 03.2025Read More
Executive Sales Representative
Verizon
02.2015 - 03.2022Read More
Seaford Senior High School
High School Diploma
Read More