Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Vaccaro

Brooklyn,NY

Summary

Skilled in remote support and demonstrating exceptional communication skills, I enhanced productivity levels at NYC Department of Education by proactively maintaining systems and providing comprehensive technical training. My resilience in high-pressure situations and expertise in VPN configuration and software installation have driven significant improvements in technical support delivery.

Overview

5
5
years of professional experience

Work History

Student Technical Support Associate

Cuny Kingsborough
12.2023 - 03.2024
  • Provided tech support for Students in office and in classroom
  • Demonstrated resilience in high-pressure situations, maintaining composure and focus on problem-solving even during peak support periods while manning the Student IT Helpline
  • Communicated effectively with non-technical Students, translating complex concepts into easily understandable language.
  • Repaired, replaced and rewired equipment
  • Performed clean-installs on laptops / I-Pads
  • Performed inventory counts / identification labeling
  • Researched and identified solutions to technical problems.

Assistant IT Associate (Student)

NYC Department of Education
09.2019 - 06.2023
  • Provided comprehensive technical support and training to end-users, fostering improved productivity levels (Laptops and Smartboards)
  • Reduced system downtime by performing proactive maintenance tasks
  • Conducted Inventory
  • Moved Equipment


Education

No Degree - Information Technology

Kingsborough Community College
Brooklyn, NY
06-2025

High School Diploma -

James Madison High School
Brooklyn, NY
06-2023

Skills

  • Remote Support
  • Ticket management
  • VPN Configuration
  • Software Installation

Timeline

Student Technical Support Associate

Cuny Kingsborough
12.2023 - 03.2024

Assistant IT Associate (Student)

NYC Department of Education
09.2019 - 06.2023

No Degree - Information Technology

Kingsborough Community College

High School Diploma -

James Madison High School
Michael Vaccaro