Michael Valles
Charter Spectrum
La Porte,TX
3
years of professional experience
Adaptable and collaborative professional with a background in technical support and training new hires. Known for strong problem-solving skills and a commitment to improving customer experiences through teamwork and effective communication.
Work History
Field Technician
1 Year 7 Months- Installed and configured broadband equipment at customer locations.
- Conducted routine maintenance and troubleshooting of cable services.
- Assisted customers with service inquiries and technical issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Lead Delivery Driver
1 Year 2 Months- Oversaw daily delivery operations, ensuring timely and accurate shipments.
- Implemented process improvements that enhanced route optimization and reduced delays.
- Trained new hires on operational procedures and customer service protocols.
- Coordinated with dispatch to streamline scheduling and enhance service reliability.
- Monitored driver performance metrics, providing targeted feedback to support continuous improvement initiatives.
Sales Clerk
8 Months- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Managed inventory levels and performed regular stock audits for accuracy.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Education
Associate of Science - Kinesiology
High School Diploma
Skills
Adaptability and Flexibility
Streamline Optimization
Customer relations
Teamwork and collaboration
Timeline
Field Technician
Charter Spectrum
2024.12 - 2026.07Read More
Lead Delivery Driver
Syntrik Logistics
2023.09 - 2024.11Read More
Sales Clerk
Green Herbal Care
2023.01 - 2023.09Read More
Texas State University
Associate of Science from Kinesiology
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La Porte High School
High School Diploma
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