Brayan Mejia
Beacon,NY
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Charter Communications. Skilled in Technical Support and Professional Communication, I excel in diagnosing complex issues and delivering solutions. Demonstrated adaptability and teamwork, achieving significant improvements in operational outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Technician
Charter Communications, Time Warner Cable
Middletown, NY
04.2023 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Collaborated with other field technicians to resolve complex technical issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Utilized safety practices with no complaints or accidents.
- Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
Car Salesman
Toyota
New York, NY
09.2022 - 01.2023
Amazon Delivery Driver
Amazon
Newburgh, NY
08.2020 - 02.2021
Education
Beacon High School
Beacon, NY06.2018
Skills
Field Operations
Workplace Safety
Professional Communication
Data Collection
Technical Support
Equipment Installation
Diagnostic Testing
System Upgrades
Customer Relations
Following safety practices
Organizational Skills
Preventive Maintenance
Decision-Making
Inventory Management
Excellent Communication
Analytical Thinking
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking
Reliability
Team Collaboration
Active Listening
Effective Communication
Adaptability and Flexibility
Team building
Task Prioritization
Self Motivation
Interpersonal Skills
Goal Setting
Professionalism
Time management abilities
Continuous Improvement
Adaptability
Professional Demeanor
Certification
Tech 3 certified and waiting for my demonstrative for tech 4
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Technician
Charter Communications, Time Warner Cable
04.2023 - Current
Car Salesman
Toyota
09.2022 - 01.2023
Amazon Delivery Driver
Amazon
08.2020 - 02.2021
Beacon High School