Brayan Mejia

Field Technician

Charter Communications, Time Warner Cable

04.2023 - Current

Communicated with supervisor to report progress, discuss issues and seek guidance.
Kept detailed records of field measurements and data.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Minimized potential hazards through adherence to safety guidelines during all field assignments.
Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Delivered high-quality work by diligently following standard operating procedures.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Collaborated with other field technicians to resolve complex technical issues.
Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
Communicated with customers to provide updates, gather information and resolve issues.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
Utilized safety practices with no complaints or accidents.
Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.

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