Ashlee Appleby
Doggy Doo
Kingman,AZ
9
years of professional experience
Motivated and articulate professional with a strong background in customer service, transitioning into a hybridFront Desk and Salesrole. Possesses exceptional interpersonal communication skills, strong technical aptitude with POS and CRM systems, and a natural ability to build rapport with clients. Eager to leverage a results-driven mindset to streamline front-office operations and contribute directly to team sales goals.
Work History
Field Technician
7 Months- Disinfected tools and equipment to maintain sanitary work conditions and prevent contamination.
- Followed safety procedures while working around pets, gates, landscaping, and outdoor hazards.
- Inspected client properties and removed pet waste from yards, kennels, and common areas.
Front Desk Agent
2 Years 1 Month- Greeted guests, completed check-in and check-out procedures, and verified reservations in Hilton property systems.
- Answered incoming calls, routed inquiries, and provided accurate information about rooms, rates, and hotel amenities.
- Processed guest payments, posted charges, and balanced folios with attention to billing accuracy.
- Resolved guest concerns promptly, escalating issues when needed to support service recovery and satisfaction.
- Coordinated with housekeeping and maintenance to ensure room readiness and timely response to guest requests.
- Assisted with Hilton Honors enrollments, loyalty questions, and reservation modifications.
- Maintained organized front desk records, shift logs, and communication notes for smooth handoffs.
- Supported lobby operations by managing multitasking priorities, staying calm under pressure, and delivering consistent service.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Sales Associate
11 Months- Assisted customers with furniture selection, providing product knowledge and style recommendations.
- Processed sales transactions accurately using point-of-sale systems and payment procedures.
- Explained financing options, delivery details, and order status updates to customers.
- Maintained organized showroom displays and refreshed merchandise presentation throughout sales floor.
- Responded to customer questions, resolving concerns with professionalism and product expertise.
- Supported team efforts by restocking inventory and preparing floor models for display.
- Followed up with customers to confirm satisfaction and reinforce purchase decisions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
2 Years 10 Months- Prepared sandwiches and menu items according to recipe and quality standards.
- Operated cash register, processed orders, and handled customer transactions accurately.
- Restocked ingredients, supplies, and packaging to support uninterrupted service.
- Followed food safety procedures and sanitation guidelines during daily operations.
- Assisted team members with order assembly, kitchen tasks, and rush periods.
- Delivered friendly customer service while resolving routine guest questions promptly.
- Monitored product freshness and removed items not meeting presentation standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Ranch Worker
1 Year 2 Months- Fed horses and livestock while monitoring water, feed, and general animal condition
- Cleaned stalls, corrals, and work areas to maintain safe ranch operations
- Assisted with saddling, grooming, and tack preparation for guest rides and ranch activities
- Inspected fences, gates, and enclosures, reporting damage and completing basic repairs
- Followed animal handling and safety procedures to reduce risk during daily chores
- Loaded and unloaded feed, hay, and supplies for organized ranch storage and use
- Trained new employees on standard operating procedures to ensure consistent quality across all aspects of ranch work.
Education
High School Diploma
Skills
Field service operations
Occupational safety
Technical communication
Field data analysis
Field operations
Workplace safety
Professional communication
Guest service
Cashier
Driving
Outdoorwork
Data collection
Timeline
Field Technician
Doggy Doo
04.2026 - CurrentRead More
Front Desk Agent
Homes 2 Suites by Hilton
01.2023 - 02.2025Read More
Sales Associate
Ashley Outlet
02.2022 - 01.2023Read More
Crew Member
Arby’s
03.2019 - 01.2022Read More
Ranch Worker
Grand Canyon West Ranch
01.2018 - 03.2019Read More
Eatonville High School
High School Diploma
Read More