Francisco Rodriguez
Palm Bay,FL
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
1
1
Language
9
9
years of professional experience
Work History
Field Technician
Velociti
Kansas, Ohio
10.2017 - Current
- Installed field equipment at Velociti client sites
- Troubleshot network and hardware issues during service calls
- Tested devices after setup and repair work
- Documented work orders and service notes
- Communicated updates with dispatch and customers
- Followed safety procedures during onsite repairs
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Responded quickly to emergency situations requiring immediate attention.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Resolved customer inquiries promptly while providing excellent customer service at all times.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Met and exceeded customer demands through responsive and accurate on-site maintenance.
- Verified system functionality by conducting tests on equipment and connections. by testing equipment and connections, identifying and correcting problems.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Completed scheduled appointments on time to drive quality service.
- Installed new components or replaced defective parts to restore functionality.
Education
GED
Elizabeth , NJ Skills
- Equipment installation
- Network troubleshooting
- Troubleshooting diagnostics
- Hardware diagnostics
- Preventive maintenance
- Field service operations
- Technical support
- System configuration
- Hardware and software installation
- Electronics repairs
- Component repair
- Diagnostic testing
- Equipment testing
- Inventory management
- Work order documentation
- Safety compliance
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Team collaboration
Languages
Spanish
Professional
Timeline
Field Technician
Velociti
10.2017 - Current
GED