Mark Smith
McDonough,GA
Summary
Results-driven Field Technician 5 with nearly four years at Spectrum. Earned Tier 5, the highest annual performance rating, for two consecutive years. Experienced in fiber optic, coaxial, and Cat3-Cat6 installations, troubleshooting, business services, customer communication, and safe, high-quality field operations. Seeking promotion to Field Technician 6.
Overview
6
6
years of professional experience
Work History
Field Technician
Dish Network Corp
Forest Park, GA
03.2020 - 09.2022
- Diagnosed and resolved technical issues in field installations, enhancing service reliability.
- Installed and configured satellite systems, ensuring optimal signal quality for customer satisfaction.
- Collaborated with team members to streamline installation processes, improving overall efficiency.
- Conducted routine maintenance checks on equipment, identifying potential problems before escalation.
Field Technician 5
Spectrum (Charter Communications)
09.2022 - Current
- Installed, troubleshot, and repaired residential and business telecommunications services, ensuring seamless connectivity for clients.
- Perform fiber optic, coaxial, and Cat3-Cat6 installations.
- Resolved technical issues, reducing repeat visits and enhancing customer satisfaction.
- Delivered excellent customer service and met productivity goals, contributing to overall team efficiency.
- Achieved Tier 5 annual performance rating for two consecutive years.
Education
High School Diploma -
Desert High School
Edwards AFB, CA06.2015
Skills
- Fiber Optics
- Field Service Operations
- Cat3/Cat5e/Cat6
- Network connectivity
- Technical support
- Troubleshooting
- Field operations
- Safety Compliance
- Workplace safety
- Interpersonal skills
- On-site safety
- Communication
- Professional communication
- Time Management
- Inventory Management
Accomplishments
- Tier 5 performer for two consecutive years.
- Trusted with residential and business installations.
- Strong record of quality workmanship and customer satisfaction.
TRAINING
- Fiber Installation Training
- Business Services Training
Timeline
Field Technician 5
Spectrum (Charter Communications)
09.2022 - Current
Field Technician
Dish Network Corp
03.2020 - 09.2022
High School Diploma -
Desert High School