Zach Wiles
Branchville,SC
Summary
I have a broad area of work experience in all categories. I have 2 years experience as a fiber optic technician, repairing buried fiber and installing internet into local homes, while also having 1 year of experience working as a customer service representative at the bank. I am currently in the progress of completing my business degree and wish to pursue a career with a primary business focus. I have a strong work ethic and will work hard no matter what the job is. I am a fast learner and am capable of learning something new very fast. I am always trying to improve no matter how good I think I am. I would love the opportunity to showcase my skills to you.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Technician
Orangeburg County Broadband
Branchville, SC
11.2022 - 05.2024
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Provided technical support to customers via phone, email and in person.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
Customer Service Representative/Teller
Farmers and Merchants Bank Of SC
Holly Hill, SC
12.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Handled monetary transactions with customers.
- Balanced a cash drawer each day
Football Coach
Orangeburg School District 4
Branchville, SC
06.2021 - 07.2024
- Developed and implemented comprehensive practice plans to ensure players were prepared for upcoming games.
- Created and enforced team rules to promote sportsmanship, teamwork, and discipline among the athletes.
- Conducted regular meetings with players to discuss strategies, techniques, and game plans.
- Monitored player performance on a daily basis and provided feedback for improvement.
- Directed weekly film sessions to review opponents' tendencies and highlight areas of improvement for own team.
- Provided individual instruction on proper technique and position fundamentals during practices.
Education
Some College (No Degree) - Business
Orangeburg Calhoun Technical College
Orangeburg, SC12-2024
High School Diploma -
Branchville High
Branchville, SC06-2020
Skills
- Team Development
- Team motivation
- Safety awareness
- Group leadership
- Time Management
- Soft skills
- Fiber Optics
- Customer Service Certified
- Microsoft Excel Certified
- Friendly
- Cooperative
- Determination
- Strong Work Ethic
Certification
- Customer Service Certified
- Microsoft Excel Certified
- Public Speaking Certified
Affiliations
- Played football in high school for 4 years and played Division-1 Football at Charleston Southern for 1 year.
Timeline
Field Technician
Orangeburg County Broadband
11.2022 - 05.2024
Customer Service Representative/Teller
Farmers and Merchants Bank Of SC
12.2021 - 10.2022
Football Coach
Orangeburg School District 4
06.2021 - 07.2024
Some College (No Degree) - Business
Orangeburg Calhoun Technical College
High School Diploma -
Branchville High
- Customer Service Certified
- Microsoft Excel Certified
- Public Speaking Certified
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