Michael Valvo
Matawan,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Data Entry Clerk
EPI Consulting LLC
Old Bridge, NJ
02.2023 - 10.2023
- Seasonal position
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Followed up on pending tasks until completion.
- Updated existing records with new or revised information as needed.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Front Desk Associate
Retro Fitness
Matawan, NJ
12.2022 - 01.2023
- Greeted guests upon arrival and provided excellent customer service.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained inventory levels of supplies needed for front desk operations.
- Answered phone to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ06-2023
Some College (No Degree) - Business Administration
Brookdale Community College
Lincroft, NJSkills
- Cash Handling
- Guest Relations
- Conflict Management
- Time Management
- Customer Service
- Problem-solving skills
- Listening Skills
- Credit and cash payments
- Front Desk Management
- Oral and written communications
References
References available upon request.
Timeline
Data Entry Clerk
EPI Consulting LLC
02.2023 - 10.2023
Front Desk Associate
Retro Fitness
12.2022 - 01.2023
High School Diploma -
Old Bridge High School
Some College (No Degree) - Business Administration
Brookdale Community College