Michael Vanasse

• Cultivated strong partnerships with community organizations, enhancing the bank''s reputation and visibility within the community.
• Oversaw facility maintenance projects, ensuring timely completion within budget constraints.
• Drove deposit growth by creating targeted marketing campaigns that appealed to various customer segments.
• Managed risk effectively by ensuring compliance with company policies and industry regulations.
• Collaborated with senior leadership to develop innovative products and services tailored to the local market''s needs.
• Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.
• Fostered a positive work environment, resulting in increased employee engagement and retention rates.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Managed the delivery of customer first service excellence, met and

exceeded annual goals and multiple time top performer.

• Boosted revenue by developing and deploying strategies to effectively

improve operations

•Managed, hired and developed top talent to strengthen workflow and

productivity.

Managed a staff of 18 employees between the 2 locations as well as the float teller team.

• Managed the delivery of customer first service excellence, met and exceeded quarterly goals
• Boosted revenue by developing and deploying strategies to effectively improve operations
• Managed, hired and developed top talent to strengthen workflow and productivity.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Responsible for daily operations including open and closing the branch in conjunction with branch manager
• Meet and exceed quarterly sales and customer service goals
• Daily outbound calling to drive new business.

• Provide consistent quality customer service Servicing customer needs, opening accounts, providing lending options and setting appointments for other financial services
• Ensure operational integrity, communication and compliance
• Met and exceeded sales goals.