Michael Andrade
New Braunfels,Texas
Summary
Innovative technology professional with proven track record in leading mobile initiatives and delivering impactful solutions. Adept at driving team collaboration and achieving high-quality results in dynamic environments. Known for reliability and adaptability, leveraging technical skills and strategic thinking to meet evolving project needs.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
02.2019 - Current
- Streamlined consumer service operations in T-Mobile telecommunications sector.
- Utilized advanced marketing skills to contribute to organizational expansion.
- Experienced in handling diverse POS systems and related software.
- Facilitated cross-team training sessions focused on opportunity maximization.
- Recognized for outstanding sales performance repeatedly.
Sales Specialist
Spectrum
02.2014 - 11.2018
- Showcased expertise in completing tasks within set timelines.
- Guided and assessed call center employees during their tenure as a sales coach.
- Worked with various cloud-based applications, forecasting tools, and account management systems.
- Resolved account-related issues through a systematic team-based approach.
- Exceeded sales targets, successfully acclimated to business operations, and effectively managed accounts.
Sales Manager & Sales Associate
Clearwire
04.2010 - 01.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Business Administration -
San Antonio College
San Antonio, TXSkills
- Team management
- Hardware maintenance
- Network security
- Product demonstration proficiency
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking Abilities
- Verbal and written communication
- Trainer experience
- Mobile device management
- Expert mobile knowledge
- Cross-platform sales
- Strong leadership skills
- Performance optimization strategies
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Customer assistance
- Adaptability and flexibility
- Positive customer engagement
- Excellent written and verbal communication
- Engaging with diverse customers
- Interpersonal communication
- Documentation and reporting
Professional References
- Brandon Sanken, UC, (651) 335-3731
- Michal Higgs, Spectrum, (210) 347-1923
- Jerod Douglas T-Mobile, (210) 373-6585
- Chris Gyolai, RiverBed, (210) 725-7527
Timeline
Lead Mobile Expert
T-Mobile
02.2019 - Current
Sales Specialist
Spectrum
02.2014 - 11.2018
Sales Manager & Sales Associate
Clearwire
04.2010 - 01.2014
Business Administration -
San Antonio College