Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Leatrice Smiley

Maricopa,AZ

Summary

Accomplished Lead Mobile Expert at T-Mobile, adept in team management and sales training, significantly enhancing store operations and customer satisfaction. Leveraged strong leadership and problem-solving abilities to drive efficiency and profitability at Smiley Investing LLC. Excelled in multitasking, ensuring seamless store functionality and exemplary service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Mobile Expert

T-Mobile
Maricopa, AZ
09.2019 - Current
  • Hold responsibilities for opening and closing premises, and activating security systems, closing the store.
  • Encourage the purchase of new devices, data packages, and accessories with effective sales techniques.
  • Execute sales transactions and process refunds efficiently.
  • Diagnose and resolve technical difficulties in phone systems.
  • Addressing customer issues and inquiries promptly and efficiently.
  • Assist customers in setting up their mobile devices.
  • Trained new team members on the proper use of mobile products and services.
  • Manage product inventory, placement, and organization.
  • Designed, coordinated and maintained employee weekly work schedules for optimal coverage.

Owner

Smiley Investing LLC
St. Louis, MO
06.2015 - Current
  • Oversaw both long- and short-term rental operations.
  • Acquired homes for renovation and profit.
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.

Thermoforming & Extrusion

Nike IHM
Weldon Springs, MO
09.2014 - 08.2016
  • Loaded finished products onto pallets or containers for shipping.
  • Followed written instructions from supervisors regarding product specifications and production requirements.
  • Set up and operated extrusion machines to produce plastic products according to customer specifications.
  • Maintained cleanliness of work area, including machine parts, tools and equipment.
  • Adjusted machine settings to control speed, temperature, pressure and other variables as needed.
  • Troubleshot any malfunctions or breakdowns in the extrusion process and made necessary repairs or adjustments.
  • Monitored production output for quality assurance purposes.
  • Assisted with the loading and unloading of raw materials into hoppers for processing.
  • Recorded data related to production processes in a logbook for future reference.
  • Adjusted feed rates and monitored material flow during the extrusion process.
  • Trained new employees on proper operation of extrusion machinery.

Assistant Manager

Converse/Nike INC.
Chesterfield, MO
08.2013 - 09.2014
  • Maintained responsibility for opening and closing procedures.
  • Manage a team of 4-5 employees.
  • Develop comprehensive training sessions for new staff.
  • Managed inbound and outbound shipments.
  • Executed price adjustments.
  • Maintained a comprehensive knowledge of inventory, floor sets, and displays.
  • Cashier
  • Compiled daily performance summaries.
  • Processed cash deposits, change orders, and safe counts efficiently.

Shift Manager

Aldi
St. Charles, MO
02.2011 - 07.2013
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Identified needs of customers promptly and efficiently.

Education

Completed one year - Child Psychology

St. Charles Community College
05.2006

Graduated -

Ft. Zumwalt South High
05.2005

Skills

  • Strong leadership skills
  • Team management
  • Multitasking
  • Cash handling
  • Sales training
  • Store operations
  • Problem-solving abilities
  • Strong communication and interpersonal skills
  • Stock replenishment
  • Time management abilities
  • Customer service
  • Merchandising and display

Certification

  • Fork Lift
  • CPR

Following certifications obtained through Harvard Business-Harvard Manager Mentor program while employed with Nike IHM.

  • Finance Essentials, Customer Focus, Marketing Essentials, Business Plan Development, Leading And Motivating, Negotiating, Ethics At Work, Developing Employees, Career Management, Staff Coaching, Goal Setting, Time Management, Diversity, Change Management, Decision Making, Difficult Interactions, Crisis Management

Accomplishments

  • Currently own and operate my own real estate investing company.
  • Successfully owned my own clothing store in Clayton, MO for two years.
  • Promoted from cashier to Shift Manager within my first 90 days probationary period at Aldi.
  • Promoted to assistant manager with Converse within my first 90 days of employment.
  • Named team member of the month three times before transferring within the company to the Nike factory.
  • 3 time elite club winner for top sales rep & currently hold the record for most positive Google reviews with T-Mobile.

Timeline

Lead Mobile Expert

T-Mobile
09.2019 - Current

Owner

Smiley Investing LLC
06.2015 - Current

Thermoforming & Extrusion

Nike IHM
09.2014 - 08.2016

Assistant Manager

Converse/Nike INC.
08.2013 - 09.2014

Shift Manager

Aldi
02.2011 - 07.2013

Completed one year - Child Psychology

St. Charles Community College

Graduated -

Ft. Zumwalt South High

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Leatrice Smiley