Destiny Goodwin
Chicago,IL
Summary
Customer-oriented sales professional with 4 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
Chicago, IL
03.2023 - Current
- Trusted to manage hours of operation, comply with opening and closing procedures, and maintain high value merchandise without a supervisor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Trained new team members on the proper use of mobile products and services, and how to effectively sell devices based on the customers' needs.
- Consistently surpassed sales goals based on the company's desired benchmark.
- Developed strategies to increase customer satisfaction levels with mobile products.
- Maintained records related to sales for store management.
- Resolved customer complaints related to product functionality issues.
- Created detailed reports outlining sales trends, customer feedback, and other relevant data related to mobile products.
- Identified areas of improvement within existing processes and procedures related to mobile products and services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Mobile Expert
T-Mobile
Chicago, IL
09.2022 - 03.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Configured device settings including Wi-Fi networks, Bluetooth connections, email accounts.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Recommended additional accessories or services that would complement the customer's device experience.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Account Manager
Campbell Marketing Solutions
Chicago Heights, IL
10.2021 - 09.2022
- Door-to-door sales representative, averaging 15+ sales per week.
- Hired entry levels based on their interview performance.
- Taught and duplicated my work ethic and attitude in 4-5 new leaders every quarter.
- Drafted proposals outlined services, costs, and benefits for prospective customers.
- Generated leads through cold calling activities, and closed referral sales over the phone.
- Negotiated contracts with clients to maximize profitability.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Attended daily leader's meetings, brainstorming new ideas for business development and planning the day ahead for the entire office.
- Attended daily habit clubs, book clubs, and recruiting hours.
- Walked 6-7 hours a day in extreme weather conditions.
Education
Some College (No Degree) -
City Colleges of Chicago-Harold Washington College
Chicago, ILSkills
- Mobile Device Management
- Strong Leadership Skills
- Team Supervision
- Software Integration
- Retail Sales
- Adaptable and Flexible
Timeline
Lead Mobile Expert
T-Mobile
03.2023 - Current
Mobile Expert
T-Mobile
09.2022 - 03.2023
Account Manager
Campbell Marketing Solutions
10.2021 - 09.2022
Some College (No Degree) -
City Colleges of Chicago-Harold Washington College