Michael VASQUEZ
DES MOINES,Iowa
Summary
Dynamic professional with extensive experience at substance abuse facility start-ups, excelling in crisis intervention and resource navigation. Proven ability to enhance client outcomes through effective care coordination and action planning. Adept at fostering stakeholder collaboration, leading to improved service delivery and strengthened client relationships.
Overview
19
19
years of professional experience
Work History
Community Navigator
Polk County Sobering Center
Des Moines, Iowa
08.2024 - 02.2025
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
Fleet Supervisor
St Vincent De Paul Society Thrift Stores
Des Moines, Iowa
03.2021 - 08.2024
- Tracked driver behavior, timekeeping and attendance.
- Monitored driver performance, evaluated customer feedback and provided guidance to ensure quality service delivery.
- Assisted with the recruitment process by interviewing potential candidates and conducting background checks on applicants.
Instructor
ALPP Institute
Des Moines, Iowa
03.2013 - 03.2016
- Facilitated a state-licensed, three-day driver education program addressing drunk driving violations.
- Coordinated submissions of completion data to the State of Iowa.
- Collaborated with evening law enforcement personnel.
Corporate Director
St Gregory Retreat Centers
Des Moines, Iowa
01.2006 - 12.2011
- Established operational guidelines and identified opportunities for improvement.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership and guidance to subordinate managers and supervisors.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Directed the operations and logistics of a multi-million dollar business.
Education
De-escalation And CIT
Solution Point Plus Crisis Intervention
11-2024
CCAR Recovery Coach Academy
10-2024
High School Diploma -
Dowling Catholic High School
West Des Moines05-2001
Skills
- Crisis intervention
- Resource navigation
- Intake assessments
- Care coordination
- Action planning
- Client education
- Stakeholder collaboration
References
References available upon request.
Timeline
Community Navigator
Polk County Sobering Center
08.2024 - 02.2025
Fleet Supervisor
St Vincent De Paul Society Thrift Stores
03.2021 - 08.2024
Instructor
ALPP Institute
03.2013 - 03.2016
Corporate Director
St Gregory Retreat Centers
01.2006 - 12.2011
De-escalation And CIT
Solution Point Plus Crisis Intervention
CCAR Recovery Coach Academy
High School Diploma -
Dowling Catholic High School
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