Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Vaughan

Michael Vaughan

Bethel,CT

Summary

Through ten years as a “Customer Service” Associate with Guitar, I was enaabled to expediently accumulate industry knowledge enhancing my previously extensive musical product knowledge. I am on record as the top performing Sales Associate with Guitar Center Danbury for three consecutive years preceding the Pandemic. My greater accomplishment, however, is reflected by enduring relationships established and nurtured with Customers contributing to consistent Sales Growth and Customer Retention.

Overview

15
15
years of professional experience

Work History

Sales/Customer Service Associate

Guitar Center
05.2015 - 03.2025
  • Enhanced service quality by resolving customer queries promptly.
  • Provided detailed product information to assist customers in making informed decisions.
  • Improved customer retention by delivering exceptional service.
  • Processed transactions quickly and accurately, ensuring customer satisfaction.

Store Manager

Kanes Music
12.2009 - 01.2014
  • Enhanced service quality by resolving customer queries promptly.
  • Provided detailed product information to assist customers in making informed decisions.
  • Improved customer retention by delivering exceptional service.
  • Processed transactions quickly and accurately, ensuring customer satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Two Years Of Study - Creative Arts, Painting

Western Illinois State University
Macomb, IL

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Conflict resolution

Affiliations

I am actively engaged with several Art and Music Advocates, most prominently with Bethel Arts and Friends of the Bethel Library as a participating Visual Artist and Performing Artist. Representation of my Art, prominently displayed in Bethel and beyond is regularly accompanied by “Live Performance” of my Original Music!

Timeline

Sales/Customer Service Associate

Guitar Center
05.2015 - 03.2025

Store Manager

Kanes Music
12.2009 - 01.2014

Two Years Of Study - Creative Arts, Painting

Western Illinois State University
Michael Vaughan