Michael Vega
San Marcos,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
15
years of professional experience
Work History
Patient Service Represenative
Scripps Health
09.2019 - Current
- Provided excellent customer service to patients and medical staff.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Greeted and assisted patients with check-in procedures.Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
- Verified insurance eligibility and coverage for patients.
- Assisted patients in filling out check-in and payment paperwork.
- Super User in Epic for 4 years.
Patient Service Representative
Imaging Healthcare Specialists
06.2017 - 09.2019
- Delivered support to medical staff in completion of patient paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Assembler
North County Times
06.2015 - 01.2018
- North County Times is a San Diego based newspaper warehouse where bundles of newspaper are assembled for delivery
- Attention to detail, assembling the correct sections, following specific instructions, working at a fast pace while maintaining a neat work area, ability to work under pressure.
Driver
Lyft
03.2016 - 12.2016
- Lyft is a transportation network that allows its drivers to work on their own time while providing fast and safe transportation for its customers
- Provides great customer service to all passengers, creates friendly and comfortable environment for everyone, maintains
- 5.0 rating, great communication skills, ability to work under pressure.
Extern
Advance Care Pharmacy
08.2015 - 12.2015
- Advance Care Pharmacy is a hospice and mail order pharmacy that provides medication to elderly and terminally ill patients
- Filled prescriptions, helped answer questions to customers via telephone, responsible for attention to detail when filling prescriptions, completed all tasks(prescriptions) by the time given, stocking medications in alphabetical order using generic names.
Social Media Marketing Assistant
SocialNetworkIt
01.2010 - 08.2012
- SocialNetworkIt is an independently owned, full-service integrated social media marketing agency specializing in brand and content management online
- Responsible for assisting in projects and coordinating tasks, scheduled content for clients and follow-up meetings, worked directly with the CEO to assist with scheduling, deadlines and outside vendors.
Production Assistant Internship
Streamlight Video, Inc.
04.2009 - 12.2010
- Streamlight Video, Inc
- Is a nationwide video production house specializing in online video marketing and website design
- Responsible for coordinating in Streamlight Video’s production smoothly and effectively in order to have maximum client satisfaction, completed any and all duties needed by the director in the production process on a live set, worked directly with the Executive Producer and staff to execute and complete delegated tasks.
Volunteer
Brother Benno's
01.2009 - 03.2009
- Brother Benno’s is a non-profit, all-volunteer organization that has been committed to serving the poor and homeless in San Diego, North County since 1983
- Helped with preparation and execution for meal service for the Feed The Hungry program.
Education
Pharmacy Technician - Pharmacy Technician
Escondido Adult School
Vista, CA08.2015
High School Diploma -
Mission Hills High School
San Marcos, Ca06.2008
Skills
- Mac, PC, MS (Office, Word, Excel, Outlook), PowerPoint, Adobe Acrobat
- English
- Epic Super user 4 years of experience
- Scheduling appointments
- Insurance Verification
- Phone and Email Etiquette
Timeline
Patient Service Represenative
Scripps Health
09.2019 - Current
Patient Service Representative
Imaging Healthcare Specialists
06.2017 - 09.2019
Driver
Lyft
03.2016 - 12.2016
Extern
Advance Care Pharmacy
08.2015 - 12.2015
Assembler
North County Times
06.2015 - 01.2018
Social Media Marketing Assistant
SocialNetworkIt
01.2010 - 08.2012
Production Assistant Internship
Streamlight Video, Inc.
04.2009 - 12.2010
Volunteer
Brother Benno's
01.2009 - 03.2009
Pharmacy Technician - Pharmacy Technician
Escondido Adult School
High School Diploma -
Mission Hills High School