Michael Verdugo
Cleburne
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than six years of experience. Highly effective in complying with safety requirements evidenced by zero work incidents. Broad skills in maintenance, repair, and shop management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technician
Penske Truck Leasing
12.2017 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
Education
Associate of Science - Automotive Technology
Hill College
Hillsboro, TX05.2020
Skills
- Daily Shop Management
- Overseeing Technicians
- Mechanical Troubleshooting
- Fuel Injection
- AC and Heating
- Safety Compliance
- Parts and Tire Coordination
- 12 Volt Electrical Diagnostics
- Can Bus Diagnostics
- Exhaust Stream Management
- Vehicle Computer Programming
Certification
Section 609 EPA Certification
Timeline
Lead Technician
Penske Truck Leasing
12.2017 - Current
Associate of Science - Automotive Technology
Hill College
Similar Profiles
Noah SticeNoah Stice
CSR/Diesel Mechanic at Penske Truck LeasingCSR/Diesel Mechanic at Penske Truck Leasing
Wesley MasonWesley Mason
Maintenance Supervisor at Penske Truck LeasingMaintenance Supervisor at Penske Truck Leasing
Seth VandersnickSeth Vandersnick
Technician at Penske Truck LeasingTechnician at Penske Truck Leasing
NATHANIEL V. BLUIETTNATHANIEL V. BLUIETT
Facilities Coordinator at Penske Truck LeasingFacilities Coordinator at Penske Truck Leasing
Piper MinnisPiper Minnis
Program Analyst at Bombardier AerospaceProgram Analyst at Bombardier Aerospace