Michael Vernon
Layton,UT
Summary
Driven Manager with a proven track record at The Warehouse Salt Lake City, adept in team leadership and complex problem-solving. Excels in enhancing customer satisfaction and resolving staff conflicts, significantly improving team agility and service delivery. Skilled in verbal communication and time management, consistently advancing team success and operational efficiency. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Results-driven management with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Proactive and meticulous Manager with 6 years of experience in the sales and retail industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation. No-nonsense attitude towards bullying or isolation of other employees; everyone on the team will feel special and enjoy their place of employment. Proficient at managing and delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in caring for and respecting employees and upper management. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Manager
The Warehouse Salt Lake City
11.2016 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Cross-trained existing employees to maximize team agility
- Filling shifts, working late when needed, completing opening and closing procedures
- Managing and leading meetings with employees and company reps
- Pricing showroom items, organizing showroom floor
- Placing orders and restocking merchandise
- Logging cash sales and nightly deposits when necessary
- provided and ensured a clean environment for both employee and custmers.
Education
GED -
Granite Peaks
Millcreek, UT09.2016
Skills
- Customer care
- Sales strategy
- Store operations oversight
- Hourly shift management
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Physical Capabilities
- Works well under pressure
- High level of patience
- Vendor management
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved store advertising which led to increase of sales.
- Setting and meeting goals with team members.
- Applying myself to others tasks to help or fill in if they are absent to make sure daily, weekly and quarterly goals are met.
- Completed and received Eagle Scout award, working multiple hours organizing, planning and executing my task.
- Acquired management position in a short amount of time.
- Achieved increase in sales through effectively helping with store culture.
Timeline
Manager
The Warehouse Salt Lake City
11.2016 - Current
GED -
Granite Peaks
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