Michael Viner
Wilmington,DE
Summary
Experienced Senior Retail and Loss Prevention Professional adept at overseeing operational and loss prevention programs in specialty retail, big box retailers, and the wireless industry across multiple states. Skilled in operational compliance, merchandising, managing loss prevention processes, and reducing company shrink. Motivated to enhance organizational success through team-centric leadership and exceeding company objectives. Proactive and goal-oriented with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick acquisition of new skills to drive team achievements and support organizational development.
Overview
11
11
years of professional experience
Work History
On-Site Supervisor
Allied Universal Security Services
10.2024 - Current
- Supervised a team of 13 security officers, assigned them to specific patrol areas, and ensured that they performed their duties effectively.
- Provided training, addressed issues, and took disciplinary action when needed.
- Monitored team and individual performance and provided feedback when necessary.
- Managed day-to-day security operations, including access control, surveillance, and officer response.
- Developed and implemented, when necessary, effective security policies and procedures.
- Followed established security and safety procedures and posted orders to enforce client rules, policies and regulations.
- Secured personnel and property by having my guards inspect multiple buildings and lots located on the property of the Wilmington Riverfront.
- Monitored over 30 surveillance cameras and surveyed multiple CCTV feeds to keep a close eye on the buildings and lots of the property.
- Monitored footage and live feeds of all cameras on the property for trespassers and criminal activity.
- Ensured that physical security measures were in good working order, including fences, lighting, security doors and alarms.
- Triaged problems quickly and provided precise and provided precise and clear information to the client in a timely manner.
- Documented security-related situations and submitted in-depth reports to the client as well as the Client Manager.
Amazon Delivery Driver
Agile Delivery Delaware LLC
03.2023 - Current
- Responsible for loading bags and packages into the van.
- Adhere to all laws pertaining to operating a van.
- Deliver packages to between 225-250 locations on my route.
- Follow GPS to deliver packages to the correct locations.
- Scan all packages that belong to a specific stop.
- Take pictures at the location of each package for proof of delivery.
- Inspect all vans at the beginning and end of shift.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Assistant Manager / Operations Manger
CVS, Wilmington, Delaware
01.2018 - 03.2023
- Responsible for supporting the Store Manager in the total leadership and strategic operation of store.
- Track inventory to ensure proper replenishment and facilitate sales for the customer.
- Create action plans for operational and service improvements, as well as staff training and development.
- Lead and train staff to work effectively with store crews and external vendors.
- Ensure financial management runs smoothly and all cash SOPs are followed.
- Supervise, assign, and direct activities of the store’s crew while using effective communication skills.
- Provide customer service leadership which includes assisting customers with their questions, problems, and complaints, in addition to making sure the staff is trained appropriately to do the same.
- Promote a CVS customer service culture which prioritizes the customer and their experience and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Merchandising Supervisor
Best Buy, Wilmington, Delaware
01.2014 - 01.2018
- Company Overview: Leading Provider of Technology Products
- Manage the store advertising set on a weekly basis to ensure company compliance and drive the customer experience.
- Supervise the delivery of merchandise and maintain the integrity of the store planogram for merchandising standards and drive sales.
- Lead a team of merchandising and sales professionals to service customers, adhere to company merchandising standards and drive sales.
- Handle company audits and general store operations.
- Responsible for leading and mentoring a team on adherence to the Department Execution Model related to merchandising process, procedure, and strategy.
- Ensuring Best Buy interactive and/or appropriate vendor demonstration software is running on required displays and all units are functional as well as conducting team meetings, trainings and other special events to communicate clear goals to team.
Education
Bachelors of Arts - Politics
Ursinus College
Collegeville, Pennsylvania12.1997
Skills
- Site inspection
- Scheduling coordination
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Operational efficiency
Timeline
On-Site Supervisor
Allied Universal Security Services
10.2024 - Current
Amazon Delivery Driver
Agile Delivery Delaware LLC
03.2023 - Current
Assistant Manager / Operations Manger
CVS, Wilmington, Delaware
01.2018 - 03.2023
Merchandising Supervisor
Best Buy, Wilmington, Delaware
01.2014 - 01.2018
Bachelors of Arts - Politics
Ursinus College
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