Michael Vining
Trane Supply
Highland Home,AL
1
Certification
15
years of professional experience
Dedicated Counter Sales Associate with proven expertise in customer service, negotiation, and problem resolution. Strong ability to build rapport, enhance brand loyalty, and drive sales growth through upselling and tailored solutions.
Work History
Counter Sales Associate
3 Years 1 Month- Assisted customers with product selection and provided expert knowledge on HVAC systems.
- Processed orders efficiently, ensuring accurate inventory management and timely delivery.
- Supported promotional events by coordinating merchandise displays and engaging with customers effectively.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store revenue by effectively upselling and cross-selling products to customers.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Assisted teams in utilizing Topps and Diamond Builder software. Supported colleagues in navigating Topps and Diamond Builder applications.
- Analyzed customer needs and provided tailored quotes for LCU equipment to ensure optimal solutions.
Counter Sales Associate
2 Years 1 Month- Maintained product displays and organized stock to optimize customer shopping experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Oversaw transfer operations for the store to guarantee on-time delivery of customer parts.
- Coordinated warranty services for Field Piece and Klein tools, facilitating efficient resolution of customer issues.
- Implemented upselling techniques to consistently maintain elevated sales performance.
HVAC Technician
3 Years 1 Month- Installed heating, cooling, and ventilation equipment in residential and commercial settings.
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted preventative maintenance checks to prolong system lifespan and enhance efficiency.
- Collaborated with team members to develop effective solutions for complex HVAC challenges.
- Filled out detailed work orders for each job completed.
- Kept accurate records of time and materials used for each job to compile into service reports.
Supervisor
6 Years 3 Months- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new team members on production processes and equipment usage.
- Streamlined workflow procedures, enhancing overall efficiency in veneer production.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Performed necessary disassembly of veneer dryer to facilitate removal of accumulated debris.
- Assessed candidates and implemented hiring practices that resulted in minimal employee turnover.
- Coordinated tasks and responsibilities to keep a workforce of 50+ consistently occupied and efficient.
- Managed logistics for the shipping and receiving of veneer wood pallets to ensure timely delivery.
Education
High School Diploma
Skills
Customer support
Client support
Customer engagement
Negotiation skills
Decision-making
Detail orientation
Dependability
Goal-oriented
Collaborative teamwork
Team collaboration
Relationship building
Consistent performance
Accomplishments
- Closed a $450k sale for Bard equipment while working at Wittichen Supply.
- Was the #1 salesman for the entire company before leaving to come to Trane Supply from Wittichen Supply.
- When I came from Wittichen I brought alot of customers with me to Trane supply and grew the store.
- I alone have created well over 50 new accounts for Trane Supply.
- Sold the biggest sale ever to come through Trane Supply Montgomery store with a sale of over $250k of Trane LCU equipment.
- Finished in the top 25 Champions Club 2024 and top 10 in 2025 at Trane Supply.
Certification
- EPA universal
- Basic refrigeration and HVAC Operations
- Foundations for troubleshooting HVAC refrigerant systems
- Basic HVAC electrical operations
- Foundations for troubleshooting HVAC electrical systems
Timeline
Counter Sales Associate
Trane Supply
07.2023 - CurrentRead More
Counter Sales Associate
Wittichen Supply
06.2021 - 07.2023Read More
HVAC Technician
Climate Service
05.2018 - 06.2021Read More
Supervisor
Browder Veneer
04.2011 - 07.2017Read More
Highland Home High School
High School Diploma
Read More