Edwin Hernandez
South Side Control Supply
Chicago,IL
1
Language
1
Certification
48
years of professional experience
Seasoned professional with over 20 years in customer service, sales, and operations. Offers 15 years of management experience overseeing teams and 10 years as a Sales Counter Associate delivering solution-focused service. Expertise in team leadership, customer relations, and problem-solving, supported by strong knowledge of HVAC industry operations.
Work History
Counter Sales Associate
1 Year 10 Months- Processed customer orders in-person and via phone, ensuring timely fulfillment and customer satisfaction.
- Built rapport with repeat customers, enhancing retention and driving repeat business through excellent service.
- Provided minor technical support, guiding customers through diagnostics and recommending effective solutions.
Sales Associate
3 Years 2 Months- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Maintained extensive product knowledge to assist customers in making informed purchasing decisions.
- Trained new sales associates on store policies, procedures, and customer engagement techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Counter Sales Associate
9 Years 10 Months- Computed sales prices, total purchases, and received and processed cash and credit payment.
- Calculated sales prices and processed cash and credit payments for accurate transaction completion.
- Recommended, selected, and helped locate and obtained merchandise based on customer needs and desires.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Recommended, selected, and helped locate and obtained merchandise based on customer needs and desires.
- Supervised unloading and organized stock replenishment to ensure product availability on sales floor.
HVAC Service Technician
13 Years 2 Months- Repaired and serviced heating, ventilating and air conditioning (HVAC) systems to improve efficiency, such as by changing filters, cleaning ducts and refilling refrigerants.
- Tested electrical circuits or components for continuity, using electrical test equipment.
- Replaced defective equipment, components, and wiring to restore system functionality.
- Maintained detailed records of repairs and replacements made. of repairs and replacements made and causes of malfunctions.
- Serviced heating, ventilating and air conditioning (HVAC) systems, enhancing system performance by changing filters, cleaning ducts, and refilling refrigerants.
Overnight Team Lead
1 Year 3 Months- Ensured adherence to company policies and procedures to support operational integrity.
- Monitored compliance with safety standards and maintained clean work area to promote workplace safety.
- Supervised overnight team operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored new employees on operational procedures and best practices.
- Coordinated inventory management processes to optimize stock levels and minimize discrepancies.
Supervisor
20 Years 7 Months- Trained and mentored team members to enhance productivity and operational efficiency.
- Implemented process improvements, reducing delivery times and increasing service reliability.
- Coordinated logistics and resource allocation for optimal workflow management.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed performance evaluations, providing constructive feedback to drive employee development.
Education
- Electronic Engineering
Skills
Customer Assistance
Product Knowledge
Customer support
Stock Management
Store Organization
Attention to detail
Team Collaboration
Goal-Oriented
Certification
- EPA Certification, 2001
- 20-Hour Unarmed Security Certification, 2024
LANGUAGES
Spanish Fluent
Timeline
Counter Sales Associate
South Side Control Supply
08.2024 - 06.2026Read More
Sales Associate
Binnys Beverage Depot
10.2021 - 12.2024Read More
Counter Sales Associate
Base Solutions
08.2014 - 06.2024Read More
HVAC Service Technician
All Temp Heating & Air Conditioning
06.2001 - 08.2014Read More
Overnight Team Lead
Target
12.1999 - 03.2001Read More
Supervisor
United Parcel Service, UPS
09.1978 - 04.1999Read More
DeVry University Chicago Campus
Read More
HVAC Institute
from Electronic Engineering
Read More