Summary

Overview

Work History

Education

Skills

Timeline

Jennifer Prellwitz

Summary

Reliable and upbeat bilingual customer service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

years of professional experience

Work History

Counter Sales Associate

White Cap

08.2022 - Current

Engaged in friendly conversation with customer to better uncover individual needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
Answered telephone calls to offer information and promote business products.
Managed time well, balancing multiple tasks simultaneously while maintaining a high level of efficiency under pressure.
Developed rapport with vendors; negotiated favorable terms for wholesale orders resulting in cost savings for the company.

Janitorial Specialist - Facilities

City of Wentzville

01.2018 - 08.2022

Enhanced workplace safety by promptly addressing spills and other potential hazards.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Collaborated with other departments on special projects requiring janitorial support, such as office moves or renovations.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Assisted with setting up for events, ensuring all required materials were available and appropriately arranged.
Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
Worked effectively in fast-paced environments.
Resolved problems, improved operations and provided exceptional service.

Warehouse Packager

Super Bright LEDS

01.2017 - 01.2018

Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
Created shipping labels to complete daily order processing.
Packed, weighed and shipped items per customer specifications.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Improved customer satisfaction with timely order processing and attention to detail in packaging.
Placed, tagged, and secured merchandise in diverse designated areas.

Embroidery Machine Operator

Global Products, Inc.

07.2013 - 06.2014

Observed operation to align stitching and monitor for malfunction.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Determined size and thread requirement to load machine bobbins.
Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
Enhanced product quality by diligently inspecting finished embroidery for flaws and defects.
Operated computerized embroidery machine to complete work to order specification.

Residential/Commercial Cleaner

Mega Cleaning Service

01.2011 - 01.2013

Maintained clean, neat, and professional entrances.
Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Kept building entryway glass clean and polished for professional presentation.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Adhered to professional house cleaning checklist.
Worked on cleaning team to service offices and other commercial buildings.

Bill Collector

Client Services, Inc.

01.2010 - 01.2011

Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
Maintained high volume of calls and met demands of busy and productive group.
Achieved performance goals on consistent basis.
Verified compliance with relevant laws, regulations and best practices related to customer account management.
Processed debtor payments and updated accounts to reflect new balance.
Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.

Overnight Stocker

Shop n Save

01.2009 - 01.2010

Kept work areas neat, clean and free from debris.
Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
Assisted customers by finding items quickly to boost store satisfaction rates.
Coordinated efficient organization, palletizing and transportation of completed packages.
Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.