Michael Vu
Quality Assurance Specialist
Brooklyn,NY
Summary
Results-oriented Quality Assurance specialist with 11 years+ expertise with superb problem-solving and analytical abilities. Able to keep meticulous records and identify and troubleshoot problems in a timely manner. Specialties include operational improvements, multitasking, and documentation.
Overview
28
28
years of professional experience
Work History
Quality Assurance Specialist
2U, Inc
Brooklyn, New York
11.2019 - 03.2025
- Created testing protocols to be used across 2U's product lines, i.e; Atrio LMS, 2U Mobile app, and Canvas LMS
- Documented and executed detailed test plans and test cases and summarized and logged findings for reporting purposes and analysis.
- Facilitated seamless integration of new software features, closely monitoring for bugs and inconsistencies.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Senior Quality Assurance Engineer
Frankly Media
New York, NY
07.2015 - 08.2019
- Managed offshore and on-site teams of 12+ quality assurance analysts/engineers from New York, Jordan and Vietnam
- Trained and guided offshore and on-site team members in quality assurance standards, policies and procedures
- Directed off-shore and on-site teams in completing functional and regression tests to support successful product development stages and releases
- Responsible for testing products for a market of 100 local tv news stations and 800 radio stations in the United states such as a Content Management System, API feeds, mobile devices, OTT devices, Video editors, video players and frontend programs written in .net, React, NodeJS, Swift, Android, Akamai Media player, VideoJS, and WordPress Calypso on an infrastructure on AWS
- Managed deployment of test builds to test environments on Amazon Web services EC2 instances
- Collaborated daily with developers and product owners to stay current on product features and intended functionality
- Supported Product Managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment
- Tracked, prioritized and organized defects with JIRA cloud, working with development team to facilitate timely corrections
- Operated under Agile and Scrum frameworks releasing software every 2 weeks
- Collaborated with Project managers, product managers, and software engineers to initiate Behavior-driven development and testing to increase quality and speed of releases
- Reduced testing cycle time by 70% by introducing and utilitizing tools such as selenium and protractor
- Maintained flexible schedule and responded to after-hours and weekend emergencies
Senior Quality Assurance Engineer
Worldnow, Inc.
New York, NY
03.2012 - 07.2015
- Tested a Content Management System, API feeds, Video players and frontend programs written in .net, Akamai Media player, HTML, HTML5, CSS and ASP
- Performed functional, integration, and regression tests on modules and full software implementations for more than 12 projects per year
- Completed functional, integration and regression tests under tight deadlines to meet client demands and project timeline
- Tracked, prioritized and organized defects with Rally and JIRA, working with development team to facilitate timely corrections
- Collaborated with daily developers and product owners to stay current on product features and intended functionality
- Completed in-depth usability testing on Windows, Android and iOS mobile devices
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Directed off-site teams completing functional, integration and regression tests to support successful product development stages and releases
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures
Quality Assurance Engineer
Worldnow, Inc
New York, NY
02.2008 - 03.2012
- Tested a Content Management System, API feeds, Video players and frontend programs written in .net, Akamai Media player, HTML, HTML5, CSS and ASP
- Performed functional, integration, and regression tests on modules and full software implementations for more than 12 projects per year
- Completed functional, integration and regression tests under tight deadlines to meet client demands and project timeline
- Tracked, prioritized and organized defects with Rally, working with development team to facilitate timely corrections
- Collaborated with daily developers and product owners to stay current on product features and intended functionality
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
Assistant Store Manager
GameStop
New York, NY
03.2003 - 03.2008
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Drafted employee work schedules to fill coverage gaps
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Onboarded new employees, including training, mentoring and new hire documentation
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Conducted store inventories once per quarter
- Maintained exceptionally clean, customer-friendly and well-run storefront
- Monitored security and handled incidents calmly
- Trained and managed associates in customer service and sales techniques
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
General Manager
Gameexpress.com
08.1999 - 03.2003
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
- Managed all facets of business operations, including financial tracking, and inventory coordination
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Processed POS transactions, including checks, cash and credit purchases or refunds
Assistant Warehouse Manager
KNP Games, Inc.
08.1998 - 10.1999
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Minimized packaging time by designing streamlined organization system for items in warehouse
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
- Completed physical inventory counts each month
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Alternated goods in inventory by observing “first in, first out” approach to keep shelves organized and properly stocked
Sales Associate
Game Express, Inc.
09.1997 - 08.1998
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases and locate items
- Processed POS transactions, including checks, cash and credit purchases
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Skills
Quality assurance
Project Management
Problem-solving
Test case preparation
Test implementation
Defect investigations
Agile methodology
Test automation
Selenium proficiency
TestNG
API Testing
SoapUI
Timeline
Quality Assurance Specialist
2U, Inc
11.2019 - 03.2025
Senior Quality Assurance Engineer
Frankly Media
07.2015 - 08.2019
Senior Quality Assurance Engineer
Worldnow, Inc.
03.2012 - 07.2015
Quality Assurance Engineer
Worldnow, Inc
02.2008 - 03.2012
Assistant Store Manager
GameStop
03.2003 - 03.2008
General Manager
Gameexpress.com
08.1999 - 03.2003
Assistant Warehouse Manager
KNP Games, Inc.
08.1998 - 10.1999
Sales Associate
Game Express, Inc.
09.1997 - 08.1998
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