Michael Wade
Brooklyn,NY
Summary
Accomplished VoIP Network Engineer with strong VoIP configuration, troubleshooting, and device configuration skills. Proven ability to enhance telecommunications systems and deliver effective customer training.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Telcom Network Engineer
Verizon Business
New York, NY
01.2011 - Current
- Configured VoIP systems for optimal performance and reliability.
- Troubleshot and resolved network issues to maintain operational efficiency.
- Configured and optimized routers and switches for improved network performance.
- Tested and troubleshot telecom system issues, enhancing signal quality, system performance, and reducing network latency.
- Resolved complex technical issues related to telecom systems quickly and efficiently.
- Conducted research on new technology solutions that could improve current telecom services offered by the organization.
- Performed maintenance of telecommunication systems by upgrading software, hardware components, and firmware versions.
- Installed VoIP systems for customers.
- Identified and recommended upgrades for software, voicemail, and telephone equipment to improve operational efficiency.
- Installed, maintained and supported SIP applications.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Coordinated seamless hardware and software installations, ensuring minimal disruption to services.
PBX Installation Technician
Verizon Business
New York, New York
08.2004 - 01.2011
- Installed and configured PBX systems for various business environments.
- Performed routine maintenance on telecommunications equipment, enhancing reliability and service quality.
- Trained junior technicians on system operations and troubleshooting techniques.
- Documented system configurations and maintenance procedures for future reference.
- Diagnosed and resolved hardware and software issues related to PBX technology.
- Delivered training sessions to staff on effective use of PBX system, increasing user proficiency and satisfaction.
- Installed, configured, and tested PBX systems.
- Managed all aspects of telephone extensions including user profiles, voicemail boxes.
- Upgraded software and hardware components on PBX systems.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Disassembled equipment, inspecting and testing wiring to locate and repair problems.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Provided technical support and training to users on telecommunications equipment and software.
- Resolved complex network issues through troubleshooting, significantly reducing service downtime.
- Conducted site surveys to determine the best placement of telecommunications equipment.
- Programmed and maintained PBX systems for efficient call routing and handling.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
Education
Associate of Applied Science - Information Technology
Pace University
New York (City), NYSkills
- VoIP configuration
- Telecommunications systems
- Network installation
- Hardware setup
- Device configuration
- Troubleshooting
- Cable installation
- User onboarding
- Inventory management
- OSHA compliance
- Multitasking
Certification
Avaya Certified Implementation Specialist (ACIS)
Timeline
Telcom Network Engineer
Verizon Business
01.2011 - Current
PBX Installation Technician
Verizon Business
08.2004 - 01.2011
Associate of Applied Science - Information Technology
Pace University