Michael Wahl
Long Beach,CA
Summary
Experienced professional with a strong background in compliance monitoring and customer service. Skilled in developing individualized support plans and collaborating across departments to improve workflow. Ready to leverage leadership and problem-solving skills for impactful contributions.
Overview
30
30
years of professional experience
Work History
EOC Supervisor
Cornerstone of Socal
Santa Ana, California
03.2015 - Current
- Monitored compliance with state regulations and organizational standards, ensuring quality service provision.
- Assisted in developing individualized support plans tailored to client needs and preferences.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Collaborated with departments to streamline workflow processes, improving inter-team coordination.
- Implemented safety protocols to maintain a secure environment for residents and staff.
- Santa Ana, California
Owner/Operator
Wahl's Bowling Supply
Cerritos, California
01.2000 - 02.2015
- Oversaw daily operations of bowling supply retail and distribution, ensuring smooth workflow and customer satisfaction.
- Coordinated inventory management and restocking processes for merchandise.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Addressed customer complaints promptly and professionally, enhancing customer loyalty and business reputation.
- Cultivated relationships with vendors and suppliers to secure favorable terms on materials and services, optimizing procurement processes.
- Cerritos, California
Department Manager
Amf Bowling Centers Inc
Redondo Beach, California
08.1996 - 01.2000
- Trained and supervised staff to ensure high standards of customer service and adherence to operational procedures.
- Coordinated events and special promotions to elevate guest experiences and drive engagement.
- Monitored inventory levels and ordered supplies to maintain smooth operations.
- Managed shift overstock and inventory control to maintain optimal supply levels for efficient operations.
- Redondo Beach, California
Education
Some College (No Degree) - Communication
Cypress College
Cypress, CASkills
- Compliance monitoring
- Support planning
- Customer satisfaction
- Safety protocol implementation
- Workflow coordination
- Staff training
Timeline
EOC Supervisor
Cornerstone of Socal
03.2015 - Current
Owner/Operator
Wahl's Bowling Supply
01.2000 - 02.2015
Department Manager
Amf Bowling Centers Inc
08.1996 - 01.2000
Some College (No Degree) - Communication
Cypress College