Krissa Strong
Rocky Comfort,MO
Summary
Driven professional with a track record of surpassing production targets at Miracle Recreation Eqpt Co through expert compliance monitoring and process improvement. Skilled in workplace safety and CRM, adept at resolving customer issues and enhancing service standards. Demonstrates industry expertise and a commitment to safety processes, achieving results through effective team collaboration and innovative sales strategies.
Overview
10
10
years of professional experience
Work History
First-Line Supervisor Production/CSR Supervisor
Miracle Recreation Eqpt Co
02.2020 - 05.2024
- Achieved production targets on regular basis by carefully managing processes.
- Scheduled operators, monitored attendance and documented infractions.
- Inspected forklifts and other equipment for safety concerns and oversaw maintenance services.
- Reviewed work to assess quality and compliance with production standards.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
CNC Customer Service Frontline Operator
Architectural System Inc
03.2014 - 07.2021
- Kept accurate records of defective units or products.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Performed quality checks to identify finish discrepancies.
- Set up and program builds per client specs.
- Monitor operation of machines and make adjustments to correct problems and ensure conformance to specifications per client needs on a daily basis
Education
BBA - Nursing Education
Arc of The Ozarks,
Monett, MO02.2005
Skills
- Workplace Safety
- Compliance Monitoring
- Industry Expertise
- Safety processes
- Sales Strategies
- Standards Compliance
- Process Improvement
- Processes and procedures
- CRM experience
Timeline
First-Line Supervisor Production/CSR Supervisor
Miracle Recreation Eqpt Co
02.2020 - 05.2024
CNC Customer Service Frontline Operator
Architectural System Inc
03.2014 - 07.2021
BBA - Nursing Education
Arc of The Ozarks,
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