Michael Walker
San Antonio,TX
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience. Industry Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation advice on complex problems, including esoteric problems requiring extensive knowledge of subject matter.
Overview
8
8
years of professional experience
Work History
Senior Insurance Professional
USAA
SAN ANTONIO, TX
04.2011 - 09.2019
- Provided supportive link between external customers and internal operations
- Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member
- Developed team communications and information for meetings
- Communicated with customers daily to request information and ensure completion of paperwork
- Maintained drive and determination to obtain personal and team objectives and goals
- Organized information by studying, analyzing, interpreting and classifying data
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
Education
Associate of Arts - Business Administration
American Public University System
Charles Town, WV11.2018
Skills
- Understanding of insurance business
- Professional integrity
- Licensed Insurance Agent
- Calculating insurance coverage
- Insurance documentation processing
- Professional telephone etiquette
- Insurance billing procedures
- Insurance verification
- Insurance practices
- Insurance advising
- USAA knowledge
- Knowledge of insurance protocols
- Auto insurance regulations knowledge
- Professional relationship building
- Insurance authorization
- Insurance product expertise
- Insurance procedures
- Verifying insurance coverage
- Insurance sales
- Professional and mature
- Insurance industry experience
Timeline
Senior Insurance Professional
USAA
04.2011 - 09.2019
Associate of Arts - Business Administration
American Public University System