MIchael Walker
Syracuse,NY
Summary
Proven track record of enhancing warehouse efficiency and customer satisfaction at Amazon, showcasing expertise in order picking and a strong ability to engage customers. Skilled in utilizing hand tools and maintaining workplace cleanliness, I consistently exceed performance standards, demonstrating a keen aptitude for troubleshooting and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Overnight Fulfillment Associate
Amazon
08.2021 - 04.2024
- Utilized handheld devices for scanning merchandise barcodes, assisting in efficient inventory management practices.
- Maintained an organized stockroom, facilitating easier access to products for efficient replenishment of store shelves.
- Handled delicate or fragile merchandise with care, minimizing instances of breakage or damage during the stocking process.
- Improved overnight productivity by collaborating effectively with team members to complete tasks on time.
- Completed assigned tasks within designated timeframes, resulting in consistently meeting or exceeding performance standards set forth by management staff.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Senior Guest Advisor
GameStop
11.2018 - 08.2021
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Developed and implemented customer service policies and procedures.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Partnered with senior management on strategic projects aimed at expanding the business''s presence within key markets.
Cable Technician
Broadband Express
04.2016 - 11.2018
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Coordinated with renters, home owners, and businesses to ensure installations were up to their wants needs and safety standards.
- Drove long distances in company provided vehicles.
- Used ladders and ladder safety techniques taught by the company to maintain and enable/disable cable service taps as well as run lines from service poles to housing.
- Maintained neat and orderly cables in and outside of homes and business establishments.
Dish Washer
Red Robin
02.2012 - 04.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Fowler High School
Syracuse, NY08.2014
Skills
- Warehouse Safety
- Loading and unloading
- Workplace Cleanliness
- Order Picking
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Hand-tool proficiency
- Cabling layouts
- Troubleshooting skills
- Equipment Repairs
Timeline
Overnight Fulfillment Associate
Amazon
08.2021 - 04.2024
Senior Guest Advisor
GameStop
11.2018 - 08.2021
Cable Technician
Broadband Express
04.2016 - 11.2018
Dish Washer
Red Robin
02.2012 - 04.2016
High School Diploma -
Fowler High School