MICHAEL WALL

• Created and maintained detailed reports on all post office activities using the organizations software.
• Transported packages to residents and other UPS truck drivers.
• Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
• Was in charge of the daily operations of a 50-person post office.
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

• Kept track of category inventory and communicated with the program leader about what was needed.
• Assessed the quality of food donations in accordance with the organization's safety standards.
• Informed potential participants about the services and procedures required to participate in the program.
• Had an excellent attendance record and was always on time for work.
• Greeted members of the community upon their arrival to create a welcoming atmosphere.
• Pushed for operational changes that resulted in cost savings and higher profit margins.
• Loaded food packages into transport vehicles after assembling food packages for outside distribution.
• Collaborated with Alexandria City customers to determine their needs and deliver food service.

• Served food to community members based on their preferences, nutritional needs, and nutritional recommendations at the pantry.

• Provided a safe and secure environment and culture for a multi-billion financial institution providing excellent and outstanding services for its employees, guests, and clients
• Performed access control from a fixed post or roving patrols to grant access to authorized personnel
• Investigate and prepare reports on accidents and suspicious activities in and around the client worksites
• Provided security and safety oversight at client owned and leased properties in the immediate area by monitoring security, fire, building management and related alarms, as well as the client's access card and closed circuit television systems
• Conducted vehicle patrols and inspections.

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
• Answer alarms and investigate disturbances
• Circulate among visitors, patrons, or employees to preserve order and protect property.

Police and maintain law and order, providing all law enforcement services-including the physical security of all properties owned, leased or otherwise under the control of the Government of the District of Columbia.
*Detect, deter, and investigate criminal activity on D.C. Government property.

*Permit authorized persons to enter property and monitors entrances and exits of D.C. Government facilities.

*Investigate and prepare reports on accidents, and suspicious activities in and around Government property.
*Perform arrests and investigations of crimes committed within the Government of the District of Columbia Government property.

*Work a part of Law Enforcement team, with the Metropolitan Police Department, US Capitol Police, US Park Police, and Metro Transit Police.
*Train, develop, mentor and implement training programs for subordinate officers.

Report all violations and suspicious behaviors to supervisors, verbally or in writing.
Act as oversight or security agents for management or customers.
Identify, investigate, or resolve security breaches.
Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.

Monitor and ensure a sound, ethical environment.

• Served Warrants and Subpoenas
• Special Events Security
• Emergency Response Preparedness

• Maintained composure and patience in face of difficult customer situations
• Helped customers track and ship packages, responding to an average of 50 calls per day
• Support customers with online billing and account issues
• Researched issues on various computer systems and databases to resolve complaints and answer inquires
• Resolved customer complaints and concerns with strong verbal and negotiation skills
• Supported customers having data connectivity issues
• Provided real-time support to everyday users of Verizon Wireless Customers
• Developed and maintained positive customer relationships
• Maintained a calm, professional demeanor when faced with high demand, high volume workloads
• Researched, documented, and escalated cases to higher levels of support according to internal procedures

Prepare for trial by performing tasks such as organizing exhibits.

Completed case research via LexisNexis and Westlaw databases.

Processed all assigned cases according to company and client service level agreements.

Drafted various court documents, invoices and enclosures at attorney's request.

Acted as the point of contact for all incoming co-counsel requests.

Directed incoming calls to appropriate staff members.

Used computers databases, credit reports, tax and legal filings to locate persons and compile information for investigations.