Michael Wallingford
Mays Lick,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Assistant Field Based Operations Manager
Fleming-Mason Airport Board
02.2023 - Current
- Performed quality control inspections on phases of field operations.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Developed and implemented processes and strategies to achieve operational goals.
Field Representative
WoodmenLife
10.2021 - Current
- Traveled up to 40 miles per day to visit customer locations.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Financial Advisor
WoodmenLife
10.2021 - Current
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Delivery Driver
UPS
09.1990 - 10.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Union Steward
UPS
06.2010 - 06.2021
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Participated in labor-management meetings to discuss labor issues.
Education
No Degree - Communications
Maysville Community College
MaysvilleHigh School Diploma -
Fleming County High School
Flemingsburg, KY06.1989
Skills
- Change Management Process
- Customer Loyalty
- Project Requirements
- Daily Facility Operations
Timeline
Assistant Field Based Operations Manager
Fleming-Mason Airport Board
02.2023 - Current
Field Representative
WoodmenLife
10.2021 - Current
Financial Advisor
WoodmenLife
10.2021 - Current
Union Steward
UPS
06.2010 - 06.2021
Delivery Driver
UPS
09.1990 - 10.2021
No Degree - Communications
Maysville Community College
High School Diploma -
Fleming County High School
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