Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michael Ward

Smiths Station,AL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Tennis Operations Manager

Country Club of Columbus
01.2023 - 07.2023
  • Manage Tennis Pro Shop to include ensuring new merchandise is input to inventory and displayed
  • Ordering new merchandise and contacting vendors as new products become available
  • POS billing through Jonas system to include court fees and scheduled activities
  • Assist with events and tournaments held by Director of Racquet Sports
  • Create basic marketing devices for sales and events going on at Pro Shop

Front Desk Representative

Planet Fitness
08.2022 - 01.2023
  • Greet members, prospective members and guests, providing exceptional customer service
  • Handle all front desk related activities including: answering phones in a friendly manner and assist callers with a variety of questions, checking members into system, new member sign-up, as well as taking prospective members on tours
  • Facilitate needed updates to member's accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to

Assistant Manager

Zaxby's
08.2021 - 05.2022
  • Assist in day to day store function including: opening and closing the store, maintaining accurate inventory counts and performing official money counts at the EOD
  • Provided active supervision, counsel, mentor and training all new and existing staff
  • Improving customer experience by providing exceptional service
  • Actively assist both FOH and BOH activities as needed
  • Maintain Steritech standards and ensuring proper licenses and permits are up to date

Club Desk Supervisor

Vacasa
08.2018 - 08.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Trained employees in various duties, including Point-of-Sale systems, JONAS systems and membership acquisition
  • Assist Food and Beverage and Event Coordination with setting up venues
  • Assist with Pro Shop inventory and scheduling tennis courts
  • Helping Tennis Pros with events run, such as Helen Drake, French Open invitational and other tournaments.

Education

High School Diploma -

Smiths Station High School
Smiths Station
05.2016

Skills

  • Staff Management
  • Staff Development
  • Staff Supervision
  • Microsoft Office
  • Management
  • Manage Budgets
  • Listening Skills
  • Guest Safety
  • Problem-Solving Skills
  • Customer Experience

Certification

AED Certification

CPR Certification

Additional Information

  • Willing to relocate: Anywhere

Timeline

Tennis Operations Manager

Country Club of Columbus
01.2023 - 07.2023

Front Desk Representative

Planet Fitness
08.2022 - 01.2023

Assistant Manager

Zaxby's
08.2021 - 05.2022

Club Desk Supervisor

Vacasa
08.2018 - 08.2021

High School Diploma -

Smiths Station High School

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Michael Ward