Michael Ward
Queen Creek,AZ
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
30
30
years of professional experience
Work History
Information Security Analyst
01.2022 - Current
- Extensive experience with the following scanning tools, Tenable.SC and Tenable.IO
- Developing schedules, updates, reports, and remediation action items
- Reviewed and prioritized remediation steps
- Worked with teams to prioritize resources to reduce risk
- Implemented Network Access Controls (NAC), experience with Counteract ForeScout
- Included creating security policy and monitoring the performance and effectiveness of implemented controls
- Maintain the daily operations, complete updates, and manage our NAC control policies
- Monitor and maintain DLP solutions
- Experience with managing DLP solution Proofpoint
- Experience maintaining and monitoring next-gen Antivirus, CrowdStrike
- Ensure software is patched and able to protect from threats
- Develop and maintain our security awareness program for email phishing
- Create campaigns, deploy and monitor the internal email phishing campaigns
- Experience with Splunk, creating queries, managing heavy forwarders, and deploying agents
- Documented results and presented findings to technical staff and management alike
- Develop hardening standards for BYOD and on-premise devices
- Configure and create policies with Intune for devices
- Experiencing the configuration of Proofpoint, CyberArk, Secret Server, and Splunk.
Enterprise System Technician
Dell
01.2012 - 01.2022
- Credit Union 1
- Used different Administration and support tools (Veeam Backup/, DR4100, Exagrid) to perform regular backup and restore of the virtual machines’ disks and data
- Designed and implemented a Citrix XenApp 7.X for 300 users including the configuration of Wyse Thin clients
- Experience Implementation of Compellent SAN Storage
- Experience with Red Hat and Centos, Windows server and Windows desktop operating systems
- Designed and maintained Aruba Wi-Fi enterprise-wide Wi-Fi solution
- Manage a mixed server environment of 120 servers
- Servers have a mix of Windows 2008 R2, Windows 2012R2, Windows 2016, Windows 2019, and Linux servers
- Designed and implemented a Citrix XenApp 7.X for 300 users including the configuration of Wyse Thin clients
- Experience Implementation of Compellent SAN Storage.
Support Analyst
USA Federal Credit Union
01.2009 - 01.2012
Desk side Support Migration Technician
Pomeroy/Zero Chaos
05.2008 - 03.2009
- Providing a detailed inventory of systems software and hardware
- Responsible for performing on-site or in-house servicing, repair, and installations
- Provides technical support in activities associated with the identification, prioritization, and resolution of reported problems
- Performs general maintenance, troubleshoots, and repairs computer systems.
Systems Consultant
Ward Consulting
01.2002 - 01.2006
- Provided application and hardware support for Desktops
- Provide system support for Windows Servers
- Experience with TCP/IP, DNS, DHCP
- Provided support for Exchange e-mail servers
- Provided support for security and virus scan applications
- Employed computer consultant for several businesses in the Anchorage area.
01.1997 - 01.2002
- Proactively monitored coming threats against infrastructure; patched and mitigated as necessary
- Reviewed security patches for all systems: Windows, Linux, Solaris and third-party applications
- Conducted vulnerability scanning and mitigation as required by the PCI-DSS
- Conducted overall security assessments, including data, system, network and personnel
- Analyzed and recommended regulatory compliance against PCI-DSS
- Provide support for AIX operating system
- Includes provide system security, monitor system performance, and troubleshoot system issues
- Provide support for backups of UNIX systems
- Provide support for OpenVMS
- This includes patching, installation of new systems, and backups
- Provided support for personal computer software and hardware
- Responsible for support network servers’ hardware and software, tape backups, and remote access
- Responsible for implementing and maintaining network applications
- Included involvement with the selection, beta testing, and implementation of applications.
Network Analyst
General Communication Inc
01.1996 - 01.1997
- Installed networking equipment in Anchorage and throughout Alaska for a major financial institution
- This included installing routers and network switches hubs
- Installed servers, printers, and workstations in a Novell 3.X and 4.X environment.
Technical Support Representative
NEBS Services
10.1993 - 12.1995
- Providing telephone and on-site support to resolve problems and achieved a fix rate of 95% within 24 hours of call placement
- Provided support in both DOS and Windows working environments
- Developed training procedures and provided training for supporting software packages.
Education
Network Specialist -
Novell LAN/ CNE Certificate - undefined
Bachelor of Science - undefined
Skills
TECHNICAL
Implementing security programs
Microsoft Hyper-V Server
Critical thinking skills
Developing security plans
Flexible and Adaptable
Attention to Detail
Accomplishments
- CERTIFICATIONS:
- ISC2 Systems Security Certified Practitioner (SSCP)
- CompTIA Security +
- Associate of ISC2
Timeline
Information Security Analyst -
01.2022 - Current
Enterprise System Technician - Dell
01.2012 - 01.2022
Support Analyst - USA Federal Credit Union
01.2009 - 01.2012
Desk side Support Migration Technician - Pomeroy/Zero Chaos
05.2008 - 03.2009
Systems Consultant - Ward Consulting
01.2002 - 01.2006
-
01.1997 - 01.2002
Network Analyst - General Communication Inc
01.1996 - 01.1997
Technical Support Representative - NEBS Services
10.1993 - 12.1995
Madison Area Technical College - Network Specialist,
Boston University - Corporate Education Center - Novell LAN/ CNE Certificate,
Ferris State University - Bachelor of Science,