Zachary Giovanni
Westmont,IL
Summary
Proven Information Security Analyst with a track record of enhancing system security and efficiency for United Center. Excelled in troubleshooting, remote support, and incident response, reducing downtime by implementing automated solutions. Skilled in technical and interpersonal communication, adept at risk assessment and patch management, ensuring robust security protocols.
Overview
7
7
years of professional experience
6
6
Certification
Work History
Information Security Analyst
United Center
Chicago, IL
06.2025 - Current
- Conducted security assessments to identify vulnerabilities and recommend mitigation strategies.
- Developed and implemented security policies, standards, and procedures to safeguard information assets.
- Collaborated with IT teams to enhance system security protocols and ensure compliance with industry regulations.
- Monitored security incidents using SIEM tools, analyzing logs for potential threats and breaches.
- Streamlined local administration by reducing the number of administrators from over 120 to nearly zero.
- Closed over 300 tickets including monitors and incidents in under a year.
Security Operations and Support Technician
CCS Technology Group
Rolling Meadows, IL
09.2021 - 06.2025
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Developed monitors using RMM tools to automatically remediate and identify issues.
- Managed tools stack for company as well as agent inventory clean up and maintenance.
- Managed EDR platforms including Huntress and SentinelOne
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Responded to incidents in real time to secure users accounts and end points.
- Implemented automated training for users on how to identify and respond to potential security threats
Connect Tech Technician
ABT Electronics
Glenview, IL
01.2019 - 09.2021
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Automotive, Diesel And Industrial Technology - Automotive, Diesel And Industrial Technology
Universal Technical Institute
Lisle, IL06.2019
High School Diploma -
Main West High School
Des Plaines, IL07.2017
Skills
Executed troubleshooting strategies to identify and resolve technical issues efficiently
Facilitated remote support services to enhance user experience and resolve technical issues
Provided technical assistance to users, resolving issues efficiently
Maintained documentation for technical processes
Executed comprehensive troubleshooting strategies to resolve technical issues efficiently
Executed incident response protocols to mitigate security threats
Conducted comprehensive risk assessments to identify potential vulnerabilities
Executed patch management processes to ensure system security and stability
Accomplishments
- Developed multiple incident response plans as well as an incident response guide for the entire company
Certification
- CompTIA Certifications: A+, Sec+
- Connectwise: Automate Expert and Professional
- EC-Council: Certified Secure Computer User V2
- Apple: GSX Certified technician
- Microsoft: Sentinel SIEM Ninja
Timeline
Information Security Analyst
United Center
06.2025 - Current
Security Operations and Support Technician
CCS Technology Group
09.2021 - 06.2025
Connect Tech Technician
ABT Electronics
01.2019 - 09.2021
Automotive, Diesel And Industrial Technology - Automotive, Diesel And Industrial Technology
Universal Technical Institute
High School Diploma -
Main West High School