Michael Ward
Skokie,IL
Summary
Results-driven leader with expertise in loan processing and financial management. Recognized for fostering strong team dynamics and achieving high customer satisfaction while ensuring compliance with policies and procedures.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Regional Finance
Schaumburg, Illinois
08.2024 - 04.2026
- Assisted customers with loan applications and promptly addressed financial inquiries to enhance customer experience.
- Resolved customer issues to maintain strong relationships and satisfaction levels.
- Trained new staff on customer service standards and procedural guidelines.
- Provided guidance to staff members, ensuring smooth operation of the branch.
- Ensured policy compliance while managing daily branch operations to support smooth functionality.
- Monitored daily operations while assisting branch manager in various duties.
- Maintained accurate branch records and organized documentation to streamline operations.
- Conducted financial transactions, including deposits, withdrawals, and loan payments.
Shift Supervisor
Starbucks
Mt Prospect, IL
01.2014 - 08.2024
- Ensured compliance with food safety regulations including temperature control of perishable items.
- Ensured compliance with state regulations regarding food safety, sanitation and hygiene protocols.
- Ensured compliance with food safety regulations in all aspects of production.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Delivered prompt service to customers in a high-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Addressed and mediated conflicts to maintain a collaborative work environment.
- Leading by example in a fast paced environment.
- Cash management (counting down tills, counting safe in and out, and submitting change orders.)
- Cash management. counting tills and change safe as well as submitting change orders.
- Opening and closing procedures.
- Inventory logging and ordering daily.
- Time management.
Education
High School Diploma -
Bend Senior High
Bend, OR07-2006
Skills
- Loan processing
- Underwriting
- Loan sales
- Financial transaction management
- Policy compliance
- Risk management
- Account management
- Record keeping
- Financial software proficiency
- Cash handling skills
- Computer literacy
- Team leadership
- Staff development
- Team building techniques
- Conflict resolution
- Effective communication
- Underwriting
- Food safety compliance
- Inventory management
- Time management
- Problem solving
Timeline
Assistant Branch Manager
Regional Finance
08.2024 - 04.2026
Shift Supervisor
Starbucks
01.2014 - 08.2024
High School Diploma -
Bend Senior High