Michael Warner
Las Vegas
Summary
Hospitality professional with strong track record in delivering exceptional service in multiple settings. Adept at managing tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
10
10
years of professional experience
Work History
Tour Guide
Max Tours
11.2023 - 09.2024
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Registered Alcohol and Drug Technician
San Diego Freedom Ranch
01.2021 - 10.2023
- Collaborated with healthcare providers to optimize medication therapy plans for patients, resulting in improved health outcomes.
- Ensured the confidentiality of patient information according to HIPAA guidelines when handling medical records or discussing treatments with healthcare professionals.
- Participated in ongoing professional development opportunities including workshops, seminars, or conferences to stay current on industry best practices and enhance clinical expertise.
Bar and Restaurant Manager
Striders Bar and Grill
03.2017 - 12.2020
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Fostered a positive team culture through regular staff meetings, open communication channels, and employee recognition programs.
Bartender
Sky Lounge Waikiki
03.2015 - 01.2017
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05-2012
High School Diploma -
Maui High School
Kahului, HI06-2004
Skills
- Public speaking
- Presentation skills
- Exceptional communication
- Creative solutions
- Humor and wit
- Guest relations
- Customer engagement
- Training and mentoring
- Guest service
- Organization
- Menu recommendations
- POS system operation
Timeline
Tour Guide
Max Tours
11.2023 - 09.2024
Registered Alcohol and Drug Technician
San Diego Freedom Ranch
01.2021 - 10.2023
Bar and Restaurant Manager
Striders Bar and Grill
03.2017 - 12.2020
Bartender
Sky Lounge Waikiki
03.2015 - 01.2017
Bachelor of Science - Business Administration And Management
San Diego State University
High School Diploma -
Maui High School
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