Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wasik

Reading,PA

Summary

Dynamic E-Commerce Fulfillment Manager with a proven track record at VILLA I DTLR, enhancing fulfillment processes and customer satisfaction. Expert in logistics oversight and staff training, successfully implemented advanced warehouse management systems. Adept at managing operations and fostering a motivated team, driving efficiency and accuracy in shipping and receiving.

Overview

24
24
years of professional experience

Work History

E-Commerce Fulfillment Manager

VILLA DTLR
06.2013 - 08.2024
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Spearheaded technology upgrades for the implementation of two warehouse management systems, working with both development teams.
  • Worked with customer service daily, while processing all online customer returns.
  • Day to day management-wide variety of duties included hiring, payroll, provide supervisor coaching, complete performance appraisals, corrective action/disciplinary action letters and employee termination.
  • Create and review standard operating procedures for all daily operations, handheld devices, as well as performance tracking and reporting.

Assistant Warehouse Manager

VILLA
05.2002 - 06.2013
  • Managed day to day operations of warehouse, freight and parcel shipments, returns, & transfers while ensuring accuracy and timeliness in all transactions.
  • Provided distribution to 150 store locations in 19 states.
  • Oversaw fleet of 5 drivers delivering to the tri-state area for 25 store locations. Managed, supported, and motivated a team of 60 warehouse employees, with 5 team leads.

Warehouse Associate

VILLA
08.2000 - 05.2002
  • Prepared orders for shipment.
  • Delivered to store locations within Pennsylvania.
  • Inventory control team for several store locations.

Education

No Degree - Business Management

Penn State University
Reading, PA

Skills

  • Shipping and receiving
  • Logistics oversight
  • Warehouse organization
  • Adaptability and flexibility
  • Daily operations management
  • Inventory coordination

Timeline

E-Commerce Fulfillment Manager

VILLA DTLR
06.2013 - 08.2024

Assistant Warehouse Manager

VILLA
05.2002 - 06.2013

Warehouse Associate

VILLA
08.2000 - 05.2002

No Degree - Business Management

Penn State University

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