Friendly, creative, and enthusiastic individual who consistently meets customer service satisfaction goals. Works great with teams as well as personal projects.
Overview
21
21
years of professional experience
Work History
E-Commerce and Fulfillment Manager
To Be Continued - A Consignment Boutique
04.2016 - Current
Photographing and preparing products for luxury resale website.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Learned and adapted quickly to new technology and software applications.
Self-motivated, with a strong sense of personal responsibility.
Creating creative content for social media platforms and print publications.
Managing online sales in which includes obtaining product, packaging, shipping, emailing customers and handling customer service needs.
Purchasing necessary supplies to keep productivity moving smoothly.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Managed inventory control processes for seamless order fulfillment and customer satisfaction.
Designer Jewelry Photographer
Oliver Smith Jeweler
12.2015 - 06.2016
Photographed high-quality images for various print and digital projects.
Digitally edited photos to enhance appearance.
Experimented with different lighting effects to deliver unique images.
Selected and set up appropriate props, backdrops and lighting.
Archived photographs on computers and servers.
Inspected proofs to verify quality and determine needed adjustments and retouches.
Server
Cheesecake Factory Inc
12.2015 - 04.2016
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Kitchen Manager
Toni's Kitchen
01.2004 - 12.2015
Trained incoming staff regarding restaurant's practices, culture and procedures.
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Checked and tested foods to verify quality and temperature.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Folded napkins throughout the day to maintain an adequate supply.
Upsold specialty items to boost customer purchases.
Answered telephones and completed financial transactions for other team members.
Prepared for large parties and reservations, anticipating planning and staffing needs.
Maintained clean dining room, lobby and service areas at all times.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
Education
High School Diploma - General Education
Thatcher High School
Thatcher, AZ
05-2004
Skills
Extremely organized
Self-motivated
Strong communication
Skilled in Liberty, Photoshop, Lightroom
Interpersonal and written communication
Customer Service
Shipping and receiving
Inventory Monitoring
Multitasking Abilities
Adaptability and Flexibility
Computer Literacy
Timeline
E-Commerce and Fulfillment Manager
To Be Continued - A Consignment Boutique
04.2016 - Current
Designer Jewelry Photographer
Oliver Smith Jeweler
12.2015 - 06.2016
Server
Cheesecake Factory Inc
12.2015 - 04.2016
Kitchen Manager
Toni's Kitchen
01.2004 - 12.2015
High School Diploma - General Education
Thatcher High School
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