Jessica Hong - Dinh

• Maintained Senior Manager's schedule to ensure that key milestones were met at every project phase.
• Worked with third-party vendors to streamline appropriate processes for publication development and accuracy.
• Created effective organizational systems for reports, agendas, contracts and records for Senior Manager.
• Assisted in monitoring, identifying and targeting opportunities for customer satisfaction improvement.
• Assisted Senior Management and Directors on key projects and presentations.

Worked with design teams and engineers in the development and publication of service and owner's manuals.

• Implementation of improved training for dealership personnel.
  
• Increased profits by assessing the effectiveness of corporate warranty and customer based retail sales.
• Improved brand awareness via marketing campaigns and training dealership management staff on new vehicle products.
• Worked with corporate to resolve issues with product, service or warranty issues.
• Directed the showcasing of new products during launch phases.
• Increased operational efficiency by leading staff development and business planning with targeted metro dealers.
• Liaison between Corporate and dealerships in Lemon Law litigations.

• Investigated and resolved customer inquiries and complaints in a timely manner regarding Chrysler vehicles.