MICHAEL WASSEF
Round Rock,TX
Summary
A recent graduate from Bloomsburg University in Pennsylvania with a bachelor's degree in Digital Forensics, a minor in Criminal Justice and Arabic. Experienced in using tools such as FTK Imager, EnCase, and X-Ways. Proficient in Microsoft Office suite. Successful Energetic Sales Representative with a proven track record of identifying prospects and converting leads into customers. Excellent communication skills and a deep understanding of client needs. Consistently achieves high sales closing rates. Recognized for creativity and resourcefulness in surpassing sales, revenue, and profit goals.
Overview
12
12
years of professional experience
Work History
Poker Dealer
Lodge Card Room
06.2024 - Current
- Managing the flow of a poker game by shuffling and dealing cards, overseeing betting actions, enforcing game rules, collecting and distributing chips, ensuring fair play, and providing customer service to players at a poker table, all while maintaining a professional demeanor and resolving any issues that may arise.
Poker Dual Rate Supervisor
Hard Rock Casino
06.2022 - 06.2024
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored chips purchases, table inventories, and player win ratios.
Insurance Agent
Koch Protect
01.2021 - 06.2022
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territories using consultative selling techniques.
- Followed up promptly with interested clients to close sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Negotiated contracts with clients to establish the best coverage with the lowest cost.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Sales Representative
AT&T
01.2020 - 01.2021
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Casino Table Games Dealer
Mount Airy Casino
05.2013 - 06.2020
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Education
Bachelor of Science - Cybersecurity
University of Bloomsburg
Bloomsburg, PA01.2020
Associate of Science - Computer Science
Lackawanna College
Scranton, PA01.2020
Associate of Science - Criminal Justice
Lackawanna College
Scranton, PA01.2016
Skills
- ENCASE
- Microsoft Office
- PTK
- X-ways
- Cellebrite
- Password recovery
- Data recovery
- Chain of custody
- Memory forensics
- Malware analysis
- Operating systems
- Mobile device forensics
- Sales technique
- Drive sales
- Sales management
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Poker Dealer
Lodge Card Room
06.2024 - Current
Poker Dual Rate Supervisor
Hard Rock Casino
06.2022 - 06.2024
Insurance Agent
Koch Protect
01.2021 - 06.2022
Sales Representative
AT&T
01.2020 - 01.2021
Casino Table Games Dealer
Mount Airy Casino
05.2013 - 06.2020
Bachelor of Science - Cybersecurity
University of Bloomsburg
Associate of Science - Computer Science
Lackawanna College
Associate of Science - Criminal Justice
Lackawanna College
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