Michael Waterman
Blackwood,NJ
Summary
Upbeat, customer-focused Sales Associate with 5 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
10
10
years of professional experience
Work History
PT Associate
Hobby Lobby
Deptford , NJ
10.2023 - Current
- Help customers locate items within the store using the inventory system.
- Place orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assist customers with selecting items and answering questions about products.
- Conduct inventory checks to ensure accuracy of shelf stock.
- Train new associates on store operations, policies, and procedures.
Service Desk Associate
Lowes Home Improvment
Sicklerville, NJ
11.2019 - 09.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Explained benefits, features and recommendations to maximize client retention.
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted brand and marketing campaigns to create interest with customer.
- Consulted with customers regarding needs and addressed concerns.
Service Desk Agent
Christmas Tree Shop And That
Deptford, NJ
07.2017 - 11.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Operated multi-line phone system and online messaging system to communicate with customers.
Call Center Representative
TD Bank
Mount Laurel, NJ
01.2014 - 07.2017
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Arts - Communication
Rowan University
Glassboro, NJ05.2019
Skills
- Billing and Invoicing
- Verbal and Written Communication
- Error Revision
- Data Entry
- Transaction Processing
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient
- MS Office Proficient
- Problem-Solving
- Meeting Planning
- Excel Spreadsheets
- Store Management
Timeline
PT Associate
Hobby Lobby
10.2023 - Current
Service Desk Associate
Lowes Home Improvment
11.2019 - 09.2022
Service Desk Agent
Christmas Tree Shop And That
07.2017 - 11.2019
Call Center Representative
TD Bank
01.2014 - 07.2017
Bachelor of Arts - Communication
Rowan University