Michael W Bauer

Dynamic customer service professional with a proven track record at Purvis Industries, excelling in service excellence and effective problem resolution. Skilled in upselling and enhancing customer satisfaction, I leverage in-depth product knowledge to drive repeat business and achieve team goals through strong communication and analytical skills.

• Installed and implemented new distribution software (Prophet 21)
• Maintained exceptional cash flow by collecting payments within 45 days (75 days faster than industry norm).
• Developed filing system that improved retrieval of accounts payable, receivable, and shipment documents.
• Reduced number of order and pricing mistakes exponentially by implementing standardized processes for order taking, order entry, order preparation, invoicing, and order delivery.
• Virtually eliminated occurrences of product shortages and pricing errors and trimmed workload by dozens of hours weekly by co-developing automated system to track and report real time inventory and verify pricing.
• Proactively tracked product sales, class, and customer purchasing patterns by creating customized reports.

• Increased productivity to match and exceed sales growth while lowering costs to help maintain positive earnings year after year.
• Shifted company focus from hydraulic repair service, to hydraulic power unit production and field service for land based oil and natural gas drilling rigs.
• Launched two new service centers to keep pace with expanding operation and new product offerings.

Undertook P&L, operations, payroll, AP/AR, HR and marketing responsibilities for the Illinois division of the company.